Sr. Technical Writer (Vault)

About the Role

As a Technical Writer at HashiCorp, you will become familiar with HashiCorp products and write reference documentation that others can use to become experts. You will write technical reference documentation as well as assist engineers in writing documentation and reviewing their work. You will edit with an aim for accuracy, completeness, and intuitive information architecture. 

The HashiCorp product suite empowers individuals and companies to provision, secure, connect, and run applications in the cloud according to the modern cloud operating model.

This role is cross-functional between product, marketing, engineering, sales engineering, and customer success. You should be excited about taking feedback and requests from the field, learning about and documenting new product features, and explaining existing features and workflows in ever more concise and useful ways. You should be passionate about exploring and understanding systems, and about communicating with peers and colleagues across a variety of disciplines.

In this role you can expect to:

• Review and help write documentation for new product features and functionality.
• Organize existing documentation into a logical flow.
• Collaborate with Engineering and Product to identify documentation gaps.
• Gather feedback about documentation, identify areas of improvement, and implement solutions.
• Empower others to write good documentation via templates, style guides, and clear information architecture.
• Triage requests and decide what content should be published where.
• Review documentation pull requests, which are submitted by a mix of software engineers, customer success, solutions engineers, and the general public.
• Collaborate with Education Engineers to align terminology and knowledge, and to identify the proper formatting and placement for different kinds of content.
• Become an informed user of a HashiCorp product (open source, cloud, and enterprise Terraform, Vault, Consul, or Nomad) and advise on explainability and terminology. 
• Identify cross-linking opportunities between documentation and product user interfaces, tutorials, and marketing materials.
• Collaborate with engineering on intuitive naming and labeling conventions.

You may be a good fit for our team if you have:

• Experience in technical writing for software, especially code driven or command line driven software.
• Familiarity with devops tools.
• Excellent written and verbal communication skills - this will be tested during the interview process and is required to be successful.
• Experience working on ongoing, multi-stakeholder projects. 
• Experience structuring information to be easy to discover, navigate, and browse.
• Experience editing the work of other writers.
• Experience with Git and GitHub or another version control system.
• Experience with Swagger, OpenAPI, or similar automated documentation systems.
• Experience working with technical tools to validate information. 
• Humility and curiosity, especially curiosity. 
• Preferred: Hands-on experience in a technical field.
• Preferred: Experience with provisioning, security, networking, or orchestration technologies.
• Optional: Experience in teaching or education. This could be as a technical evangelist, tutor, or mentor.
• Optional: Passed any HashiCorp certification exam.

#LI-Remote 

Colorado, California, Washington and New York City Applicants: To view base salary ranges for this role in your location and to learn more about which roles are eligible for bonus pay or commissions, please visit our Pay Transparency Calculator below. Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training. Information on our benefits can be found via the link below. Intern ranges can be found below.

• Pay Transparency Calculator: https://bit.ly/3B7gwql
• Benefits: https://www.hashicorp.com/careers/benefits
• Intern Ranges: https://bit.ly/3H2soha