About This Position

 

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles—Empathy, Ethics, Excellence, Engagement, and Equity — anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

ABOUT AUSTIN WATER:

For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality, and affordable water services to our customers. Today, we serve over 1,000,000 people in the Austin metropolitan area, across more than 548 square miles. As one of the fastest-growing cities in the country, we’re not just keeping up—we’re leading the way with sustainable infrastructure, advanced treatment technology, and environmental innovation.

Austin Water consistently ranks among the best in the country when it comes to water quality. We also treat, return, and recycle wastewater in ways that protect environmental resources. Austin Water exceeds federal and state requirements for clean water and environmental compliance at our water and wastewater treatment plants.

 

Job Description:

Security Operations Center Officer

Purpose:

This position monitors a variety of security technologies, including access control, video surveillance, and alarm systems, to provide security services for all properties and act as the shift point of contact by providing training, technical guidance, or support during security-related incidents.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Oversees security and access control procedures for all security posts and acts as point of contact to ensure the safety and security of all properties.

• Monitors a wide network of security alarms and cameras, responds to alarms, and investigates and resolves threats.

• Serves as primary center contact, disseminating information regarding security-related incidents to management and the security team and providing technical guidance or support.

• Identifies and notifies management of vacant security posts.

• Provides direction and training to site officers and contract employees as needed to accomplish service goals.

• Monitors welfare of security personnel working after-hours and remote assignments.

• Provides periodic reports to management regarding site activities, irregularities, and identifying needed action.

• Maintains the security and confidentiality of sensitive security information.

• Assists various law enforcement agencies, provides customer service, investigates complaints, and provides recommendations for resolution of complaints.

Responsibilities - Supervisor and/or Leadership Exercised:

May provide training and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Federal, State, and Local laws and ordinances.

• Knowledge of City practices, policies, and procedures.

• Knowledge of training techniques and principles