Operations Manager for an Online Training Services Company

Hello, Operations Leaders!

My name is Niall and I am the CEO at eTraining - we have been providing high-quality, interactive, content-rich online workplace safety training in a user-friendly manner for over 12 years. Our focus is to provide the important information that our customers are looking for while delivering a great experience.. The owners of e-Training, inc. have over 20 years of combined experience in the safety training industry, certifying hundreds of thousands of employees and working with hundreds of companies ensuring that all clients receive the highest caliber training for their respective fields at very competitive pricing.

We are looking to hire a motivated Head of Operations who is confident in managing multiple tasks and priorities, ensuring that projects are completed on time, within budget, and to a high standard of quality. They will be analytical and detail-oriented. They will be obsessed with metrics and understand the key drivers of those metrics.
They should be able to critically and strategically assess our company's strengths, weaknesses, opportunities, and threats and formulate effective plans to address these. Lastly, we need a leader who is a strong communicator with a resourceful and result-driven mindset.

This is a full-time remote position.

Requirements

We are looking for a Head of Operations specifically with these requirements:

• Native English or close to a native speaker with an American accent.
• 3+ years of experience successfully working remotely full-time
• 5+ years of experience with project management or digital project management
• 2+ plus years of e-learning experience
• 3+ years of experience with managing the day-to-day operations of an online/digital business
• Experience with growing online companies from $1M to $5M+ in annual revenue
• Has experience with managing 3-20 team members with diverse personalities and skill sets
• Has a proven ability to manage projects of varying complexity
  

Nice to have:

• Zoho, Pipedrive, Salesforce, or similar CRM software.
• Experience with Klaviyo
• Experience with the book Traction and its methodologies
• Project management certification
• Experience with Upwork and freelance platforms

Your responsibilities will include (but are not limited to):

• Directly overseeing the company’s day-to-day operations (service delivery), project management, and and employee productivity
• End-to-end project management
• Communicating and managing content analysts, designers, translators, and subject matter experts to ensure that new course development projects are moving efficiently through the pipeline.
• Handling job costing, resource tracking and budgeting, scoping and quoting projects, managing production stats of projects, and the production team. Reporting on weekly and monthly KPIs.
• Developing, scaling, and implementing Standard Operating Procedures
• Managing website improvement projects, including working with agencies and contractors to implement design and conversion optimization improvements as well as new feature build-outs and back-end site cleanup.
• Handling the company’s accreditation application in our industry.
• Maintaining and building trusted relationships with key customers, clients, partners, and stakeholders.
• Working in ClickUp to properly organize and manage various projects and daily tasks that need attention as well as ensuring the team's proper use of ClickUp.
• Communicating with internal team and clients via video conference and email, regarding the timely delivery of projects and job success.
• Customer outreach and communication to analyze opportunities and new product or service offerings as well as B2B relationship management via CRM tools like Zoho, Pipedrive, or something similar.

Benefits

Growth Opportunities/Perks:

• Working remotely
• Paid training on any necessary skills gaps
• Vacation days, sick days, and major US holidays off
• Health insurance
• Bonus structure
• Be part of a company with a supportive environment and team with advancement and fast growth opportunities