Customer Service Representative

Summary

The Customer Service Representative will engage with our customers’ buyers and will be the first line of support for receiving and entering customer orders. Through email and phone calls, the customer service representative collaborates with our customers and sales teams to confirm order receipt, review customer orders for accuracy and completeness, and assure completion of order entry for a variety of customer accounts. Team members will answer questions on orders and our products and will collaborate with other customer service representatives to best help customers.

Responsibilities

• Data entry of purchase orders utilizing SAP
• Utilize SAP for tracking, information gathering and/or troubleshooting
• Successfully manage a high volume of purchase orders and electronic communication
• Effectively communicate with buyers, brokers, regional sales managers and warehouse personnel
• Ensure the accuracy of order details by reviewing product descriptions and UPC's, required lead time is followed and the regional shipping schedule is adhered to
• Knowledge and understanding of marketing campaigns and sales promotions
• Research complex inquiries regarding product code dates, shipping issues, or revisions to orders
• Build effective relationships with personnel and key customer contacts
• Other duties and responsibilities as assigned

Requirements

• High School Diploma or equivalent required, Associates Degree in Business, Marketing or related field preferred
• A minimum of 3+ years of customer service experience
• Excellent customer service and support skills
• Strong direct response sales skills
• Strong verbal and written communication skills
• Experience with Microsoft Office software including Excel, Word & Outlook
• Ability to work independently and as part of a team
• Positive attitude, high energy, flexibility and personal initiative
• Process accurate work in a timely manner
• Ability to work well under pressure and maintain professional demeanor

About Us

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers – Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at 32 cafes, as well as Ready to Drink (RTD) coffee beverages at retail.   

Chobani uses food as a force for good in the world – putting humanity first in everything it does. The company’s philanthropic efforts prioritize giving back to its communities and beyond: working to eradicate child hunger, supporting immigrants, refugees and underrepresented people, honoring veterans, and protecting the planet. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets.

For more information, please visit www.chobani.com and www.lacolombe.com, or follow us on Facebook, Twitter, Instagram and LinkedIn. 

Chobani is an equal opportunity employer.  Chobani will not discriminate against any applicant for employment on any basis including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state and local laws.

 Compensation Range: $21.00 - $28.75, plus bonus.