Spare Parts Operations Manager– Homogenizers

• Provides inside commercial support to the field Sales Team, process and log quotations
• Maintain organized order intake and sales records and reporting capabilities for same
• Monitors status, invoicing, and payment of FTUs
• Align Regional sales requirements with BL Commercial Coordinator
• QC of Sales documentation
• Work with PE group for assignment and distribution of sales order documents.
• Liaise between Sales and Engineering to track billing milestones
• Coordinates with Accounting for new account/customer set-up

Responsibilities / Tasks

• Manage the Spare Parts Group for the HOM BU
• Manage All Repairs for OPRV - includes creating and offering quotes for customers, preparing RGAs, collecting Hazard Reviews, Ordering Parts, working with Techs to ensure valves are repaired in a timely fashion, and Preparing Invoices and DN, and keeping the customer up to date through the process.
• Manage Rental Unit Fleet - coordinating delivery of the machine, ensuring machines are invoiced monthly, and repaired upon return.
• Manage the Shared Inbox - making sure inquiries are being responded to in a timely fashion, assigning inquiries as needed.

• Works with team to efficiently create & communicate offers within CRM/ERP (SAP) & online via customer portals for all spare parts.

• Leads team in efficiently processing orders (within CRM/ERP & online via customer portals) as well returns/warranties 
• Ensures all customer information is properly entered into CRM and process customer account set up with shared service center. 
• Interface with the parts warehouse and/or GEA factories on internal orders and deliveries, including expedited processing for urgent requests.
• Continuously works to improve processes for part ordering and delivery.
• Manages backlog and spare parts inventory, working to shorten time from quoting to delivery.
• Balances open tasks with other customer support priorities within the team or department when known. 
• Desired working hours: 8:30AM until 5:00PM; may be selected to provide remote (phone) Emergency weekend support as part of a rotation. 

Your Profile / Qualifications

• 3+ years in a customer support role (preferably business to business) in performing order processing and inside sales to demanding industrial customers. 

• A technical or business degree or commensurate experience in technical inside sales. 

• Able to work in an open office setting, staying on task when processing offers, orders, etc. efficiently and accurately. 

• Ability to read & correctly interpret customer requests. 

• Experience working with OEM factories and industrial suppliers is desirable  

• A working knowledge of industrial and sanitary processing equipment is desirable but not necessary 

• Ability to read technical manuals, engineering drawings, and search product information within the company’s software system (with training). 

• Ability to type in P/Ns efficiently into software order entry screens. 

• Able to multi-task and work under pressure in a service environment. 

• Self-motivated and highly organized. Must be able to work independently and as part of a team. 

• Daily tasks require sitting at a desk, typing on a computer, handling phone calls, and movement of files/papers as needed during a workday.    

• Computer literacy including knowledge of SAP, CRM, MS Office, and ability to learn new software. 

• Able to lead a team to perform more efficiently

• Customer oriented

Did we spark your interest?
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