Renewals Sales Program Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Job Description:

As a Global Renewals Program leader, you will be responsible for spearheading the development and implementation of our Global Mid-Market/High Volume Renewals Program with a focus on optimizing operational efficiency worldwide. You will work on highly complex problems, gain insight into the strategic and operational issues which are forefront in the minds of the leadership team, have exposure to senior-level decision-making, and establish relationships with people across the entire company. Finally, you will have the opportunity to drive and test initiatives within the Mid-Market program that will support the evolution of the greater Renewals organization.

What you get to do in this role:   

• Lead end-to-end projects to improve processes, systems, and controls to drive business results and improve the productivity of the renewals team with a special focus on the global Mid-Market/high volume renewals business
• Maintain a thorough understanding of core Renewal process, systems, and tools including develop documentation and metrics to evaluate existing workflows
• Provide regular data insights for the Mid Market and Renewals business at large, benchmarking against industry and internal best practices, and build business cases to prioritize, gain cross-functional buy-in, and secure resources for projects to implement best practices, process optimization and automation
• Drive stakeholder communication and work with all areas affected by the program/project including partners, business sponsors and vendors
• Be a “change agent” to drive a culture of operational excellence
• Work on additional special projects for Renewals Leadership team as required 

Qualifications

To be successful in this role you have:

• 5+ years of hands-on project management experience
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfort in business and technical discussions.
• Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions.
• Strong team player who is also an independent thinker. 
• Strong analytical and financial skills to work on complex business issues with minimum supervision.
• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment. 
• Strong understanding of Microsoft Dynamics; Outreach and CPQ (Configure, Price, Quote) a plus

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $116,600 - $203,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without reg