Sr. Information Systems Engineer- Remote USA

Company Description

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.

Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.

Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.

Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.

Job Description

Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.
 
Our approach is grounded in the Conga Way, a framework of entrepreneurial spirit and achieving together to champion our 11,000+ customers. We’re committed to our customers and to removing complexity in an increasingly complex world. Our solutions quickly adapt to changing business models so you can normalize your revenue operations.

Primary Responsibilities:

• Responsible for the overall system administration and user management for tools such as JIRA/Confluence and Learning Management Systems according to the needs of the business.  
• Respond to user application issues and enhancement requests. This includes building custom filters, reports, dashboards, workflows and data model changes.
• On a day-to-day basis, maintain projects, workflows, permissions, security schemes, issues schemes, custom fields, issue schemes, complex screen schemes, users management, external application links, and access permissions, ensure required approvals are captured and documented.
• Participate and take lead in testing during new system implementation projects and for scheduled system releases.
• Proactively identify opportunities for improvement and suggest projects to streamline business operations where applicable.
• Support with other ad hoc reports and communications including setup of partners and vendors within our internal systems and tools
• Coordinate with various departments like Education, Professional Services, AMS, TS for smooth functioning of system activities.
• Perform other related duties and responsibilities as needed.
• Involvement in ongoing Jira/Atlassian instance consolidation projects and cloud migration projects

Skills /Experience

• Bachelor's degree in Management Information Systems, Computer Science or related discipline; or Master’s degree
• Overall, 8 years of experience, 5 years must be on Atlassian software - Jira, Confluence
• Must have experienced in managing multiple instances on Jira/Conflience.
• Work experience as Business System Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes required.
• Experience with Jira Service Desk
• Experience in Jira Service Management module
• Experience with Atlassian Marketplace 3rd party add-on services.
• Strong analytical skills.
• Ability to work in a dynamic agile environment.
• Must have strong work ethic with good time management skills.
• Excellent verbal and written communication skills.
• Position involves some interfacing with Internal Stakeholders across Department
• Good Team player and proactive to take responsibilities

In the spirit of the Conga Way, we strive to communicate openly about our compensation programs. They’re intended to be competitive, equal, fair and free of any type of discrimination, clear, and easy to understand. ​So, in keeping with this approach, we’re committed to delivering a generous compensation and benefits package to all colleagues worldwide. The first component of that package is compensation and, generally speaking, base pay is determined by market location for each role.  The following information is provided in accordance with the Colorado Equal Pay Act. The general salary target for this position in Colorado is $113,19