Jobs and Careers

Senior Director, GTM Executive Communications

United States, United Statesfull_timeVerifiedPosted 7 Jul 2026

About the role

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

As the Senior Director, GTM Executive Communications, Strategy & Operations, you will lead the organization tasked with transforming Elastic's go-to-market strategy into clear, compelling, and actionable communications that enable execution across our global revenue organization.

Reporting to Global Revenue Operations, you will serve as the strategic communications partner to the Chief Revenue Officer (CRO) and Revenue Operations Team, ensuring business priorities are translated into communications, programs, and experiences that align leaders, equip managers, and enable the field to execute with confidence.

Your organization has three main areas of focus. They are Executive Communications, Communications Strategy and Operations, and Executive Engagement Programs. Collectively, these functions establish the narrative, governance, and operating model that drive consistent execution across the GTM organization.

This role extends beyond traditional internal communications. You will create the GTM narrative. You will update communications with AI and scalable operations. You will manage executive programs. These programs will improve customer relationships and accelerate business results.

What You Will Be Doing

Lead GTM Narrative & Communications Strategy

Define the communications strategy that supports Elastic's GTM priorities and business objectives.
Translate complex ideas into simple and clear messages. These ideas include annual planning, sales strategies, compensation, launching products, changes in the organization, and operational strategy.
Serve as a trusted advisor to the CRO and executive executive team team on strategic communications and change management.

Drive Executive Communications & Operations

Lead executive messaging, presentations, keynotes, management communications, and field-facing content for the CRO and GTM management team team.
Establish rules for communication and editorial standards. Create content operations and workflows that use AI. Set up measurements to improve clarity, consistency, and adoption in the organization.
Build scalable communications frameworks, toolkits, and manager enablement that reinforce strategic priorities and drive execution.

Lead Executive Engagement Programs

Provide strategic oversight for Elastic's executive engagement portfolio. This portfolio includes the Customer Innovation Center (CIC), the Executive Sponsorship Program, the Net Promoter Score (NPS), and future executive initiatives.
Lead program leaders responsible for delivering consistent, measurable executive experiences that strengthen customer relationships and support GTM growth.
Establish governance, success metrics, and executive reporting to measure program impact and identify opportunities for innovation.

Enable Organizational Change

Create communication strategies. These strategies will support changes in the organization. They will also update the operating model and important go-to-market initiatives.