Slot Technician

WHAT YOU’LL DO

The Slot Technician maintains, installs, repairs, converts, and configures slot machines on assigned shift according to departmental plans. Participates in a team-oriented environment to provide exceptional guest service to our casino customers.

ROLE EXPECTATIONS

Responsibilities include, but are not limited to, the following:

• Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates, assures that optimum guest service is maintained.

• Performs daily or as scheduled, preventative maintenance on gaming devices of a predetermined number of validator units, ticket printers, kiosks, player tracking equipment and card readers as specified by the slot performance supervisor/management.

• Consistently follow machine entry procedures and repair procedures in order to proactively identify or prevent future equipment problems.

• Maintains and repairs electronic circuitry of all Slot Operations related equipment.

• Safeguards all assigned assets upon install, build, conversion, or reconfiguration.

• Uses approved electronic test equipment when repairing or maintaining gaming devices.

• Properly diagnose faulty equipment and troubleshoot to the sub-system level. (Hopper, Comparator, MPU Board, Network Issues, etc.)

• Safely and effectively operate shop equipment including hand tools, welding equipment, soldering equipment, and test equipment. Maintain proper documentation on department repair logs, shift logs, daily shift report, and J.M.R.'s.

• Knows and complies with the gaming MICS/ICS, and any other regulatory requirements necessary.

• Knows and complies with company and departmental standard operating procedures.

• Maintains the shelf validator stock, the shelf ticket printer stock, and the shelf card reader stock in the slot performance shop at the predetermined quantities.

• Complete projects and machine move as assigned.

• Interacts with other departments exhibiting a professional courteous approach.

• Assisting with validator or any other type of hardware/software upgrades as they are released by the vendors.

• Other duties as necessary to improve the operational performance of the department.

SUPERVISORY RESPONSIBILITIES

• This position does not have supervisory responsibilities.

REQUIREMENTS

• High School graduate or equivalent required.

• Two years related experience and/or training; or an equivalent combination of education and experience.

• Knowledge of the IGT Advantage casino management system is highly preferred/desired.

• An understanding of network infrastructure (ReadyLinks switches, CAT6/Cat3/Serial wiring differences, and WAP wire requirements are all desired.

• Ability to read and understand PAR sheets.

• Must be able to speak, read, write, and understand English. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

•  Ability to write reports, business correspondence, and procedure manuals. 

• Ability to effectively present information and respond to questions from groups of managers, clients, guests, and public.

• Ability to calculate figures and amounts such as discounts. Interest, commissions, proportions, percentages, area, circumference, and volume.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to use basic functions of Microsoft programs, specifically Word, Excel, Access Outlook, Auto CAD LT and other applicable software applications.

• At least 21 years of age.

PREFERRED

• Associates degree from a college, university; or trade school is preferred.

• One year Slot department experience is strongly preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state, and local regulations.

• A valid Nevada Gaming License is required and must be obt