Project Manager - Quality Improvement & Patient Advocacy

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

Reporting to the President, this role supports organizational readiness by assisting with quality improvement activities, managing patient advocacy processes, and contributing to operational improvements. Working closely with leadership, the position helps identify and enhance processes in preparation for regulatory compliance and audits while overseeing the full cycle of patient advocacy functions. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

60082350 - Project Manager - Quality Improvement & Patient Advocacy


Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Reporting to the President, this role supports organizational readiness by assisting with accreditation activities, managing patient advocacy processes, and contributing to operational improvements. Working closely with leadership, the position helps identify and enhance processes in preparation for regulatory compliance and audits while overseeing the full cycle of patient advocacy functions.

What you will do

• Operations - Manages, coordinates, prepares and helps implement project plans to support strategic operational initiatives. Manages defined projects or phase(s) of projects to identify, recommend, and implement changes to increase efficiency.
• Quality Improvement - Leads and designs processes related to accreditation and ISO: 9001 compliance, including the Quality Management System and Internal Audit. Serves as the subject matter expert in CMS Conditions of Participation, ISO: 9001, NIAHO, State agency, Internal Audits and other accreditation and certification requirements.
• Patient Advocate/Administrative Duties - Patient Advocate serves as a liaison, problem solver, negotiator, mediator, and trainer, on behalf of patients/significant others, working with administration, physicians, and all organizational staff in order to improve or maintain relationships and environments that are conducive to quality patient care. The advocate works to prevent problems from occurring, supports the patient's/significant other's role in care, and ensures focus on customer service, patient's rights and ethical issues. Models appropriate behavior as exemplified in MLH. Assist Senior leaders with administrative functions.

Education Qualifications

• Bachelor's Degree Business Administration
• Bachelor's Degree Healthcare Administration
• Bachelor's Degree Nursing
• Bachelor's Degree Allied Health

Experience Qualifications

• 0-1 years

Skills and Abilities

• Ability to use problem solving skills in clinical and non clinical areas.
• Manages, coordinates, prepares and helps implement project plans to support strategic operational initiatives. Manages defined projects or phase(s) of projects to identify, recommend, and implement changes to increase efficiency.
• Demonstrates proficiency in the Microsoft Office program (Word, Excel, PowerPoint, and Outlook) or programs as indicated in the specific function within the department.
• Demonstrates the ability to take initiative and independently manage a variety of tasks across the hospital with skill and judgment.
• Demonstrates exceptional verbal, written, and interpersonal skills; adept at presenting and communicating business information to key stakeholders.
• This role requires strong communication and interpersonal skills to serve as an effective liaison between patients, families, and hospital staff. It demands the ability to mediate conflicts, negotiate solutions, and resolve concerns with professionalism and empathy. Success also relies on sound problem‑solving, emotional intelligence, and a commitment to patient rights, customer service, and ethical care.
• This position plays a key role in maintaining the hospital’s operational effectiveness by supporting both financial efficiency and a high‑quality patient experience.

Supervision Provided by this Position

• There are no supervisory responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping