Seasonal Gate and Transport Attendant

Who We Are: 

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation’s premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org. 

Posting Information: 

Salary/Hourly Rate: $17-19/hour 

Hours per week: 20-25 

Job Classification: Limited Term, non-exempt 

Job Type: Onsite 

Duration: April-January 

Location: Crane Estate, Ipswich, MA 

What You’ll Do: 

The Role: 

The Trustees is seeking Seasonal part time Gate Attendants for The Crane Estate to assist visitors, educate the public, enforce rules, provide beach transport, and collect daily admission fees. As a Gate Attendant, you will ensure that thousands of visitors each year have a positive experience on the property by answering questions, promoting Trustees Membership, and greeting visitors. You will perform general cleaning of the facilities, manage cash and credit card transactions, and serve as a professional and courteous ambassador for the Trustees to all guests. The ability to work both weekend and weekday shifts is required. Willingness to be flexible and support property-wide admission operations, including the Castle Hill, Crane Beach and Special Events gates, is required.   

Specifically, you will: 

• Represent The Trustees in accordance with the messages developed and provided by the organization’s Engagement Department.  

• Efficient use of point-of-sale software for day-use visitor transactions.  

• Transportation of beach patrons to and from parking lot and beach, as required.  

• Greet visitors in a warm and welcoming manner while also enforcing daily fees.  

• Open facilities in the morning & closing facilities at night on a timely basis in a complete fashion.  

• Perform basic facility maintenance procedures carried out daily.  

• Effectively and professionally manage visitor complaints. Accurately report incidents according to Trustees policy. Track visitation of members, residents & visitors.  

• Be willing to follow checklists to ensure consistent delivery of services.  

• Report safety concerns, incidents, and maintenance concerns to Property Management.  

• Enforce rules and regulations.  

• Explain the benefits of Trustees membership and promoting special events.  

• Other duties as assigned. 

This is a seasonal, non-exempt position (20-25 hours per week) reporting directly to the Beach Operations Manager.  

Requirements

What You’ll Need: 

Skills and Experience: 

• Must have a strong interest in customer service. Experience in this area is preferred but not mandatory. Self-starter, ability to motivate oneself, operate with a high degree of integrity.  

• Ability to perform in a public-facing environment, making all visitors feel welcome.  

• Energetic personality while greeting the public and speaking about the mission of The Trustees.  Working independently and cooperatively with other staff.  

• Must be comfortable on their feet for extended periods of time and able to lift 40 lbs.  

• Must be comfortable working on a variety of tasks listed above and have a good eye for detail.  

• Perform tasks safely and in accordance with The Trustees safety manual.  

• Operate in a professional manner with colleagues, property visitors, and volunteers. 

Eligibility Criteria: 

• Flexibility to work holidays, evenings, and weekends is required.  

• Willingness to drive a Trustees pickup truck and gator, if required. 

• Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment. 

• A satisfactory criminal background (CORI) check. 

• Comfortable