Inventory Control Technician/Customer Service Representative - Fri-Sun, 6pm-6am

Description

Job Title: Inventory Control Clerk

Department: Operations

Reports To: Operations Manager

Position Type: Full Time

Schedule: Friday - Sunday, 6pm-6am with O/T when required

Pay: Up to $25.00/Hourly + $1.50 shift Differential when applicable

Purpose of PositionMaintain and monitor inventory levels and product movement for accuracy.  Accurately process incoming and outgoing orders within designated systems. Provide customer service to daily activities related to warehousing operations. 

Values and Business Practices

• Customer First – We deliver on what we promise to our customers with a positive attitude
• We treat everybody with respect and dignity
• We operate with high business ethics
• We are a good corporate citizen
• We value our professional relationships
• We strive to have a “Continuous Improvement Culture”
• We are committed to the safety of our employees and our equipment/facilities

Company ExpectationsOur expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Flexibility

Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability

Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

Attitude

Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.

Willingness to learn

Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative

Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc.… Promote teamwork and assist in all areas and processes in the operation as needed / required.

Quality of Work

Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.

Follows directions

Follows all written and verbal instructions provided by management, project leader, etc.…

Communication

Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.

Appearance

Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Safety

Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.

Position Competency

1. Intermediate computer skills including Microsoft office, accurate data entry skills, WMS, document scanning, copying and basic office skills
2. Good communication skills
3. Ability to perform basic arithmetic, reading, and writing skills
4. Ability to understand the production schedule
5. 1-3 years’ experience in Inventory Control
6. Count back inventory reconciliation
7. Inventory audits for outbound shipments
8. Self-starter/self motivated; ability to work independently as well in a group settings
9. Interface directly with customers on inventory adjustments

Position Expectations

Production Support:

• Coordinate product and packaging material inventory use.
• Do inventory audits and cycle counts as required.
• Ability to coordinate, problem solve, and communicate inventory issues to customers, vendors, and Production Planner.
• Coordinate the product recoup operation.
• Backfill on production lines as needed.
• Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame.
• Enter and complete all inbound and outbound orders and extra billing by end of work shift.
• Revie