Jobs and Careers

Senior Associate, Production Services Application Support Analyst

Lake Mary, United Statesfull_timeVerifiedPosted 27 Aug 2025

About the role

Senior Associate, Production Services Application Support Analyst

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Application Support to join our GSS Clearing and Global team. This role is located in Lake Mary, FL.

In this role, you’ll make an impact in the following ways:

Provide end-to-end infrastructure and Application support for GSS Clearing and Global Collateral line of business, including Start-of-day (SOD), End-of-day (EOD) and batch processing.
Administer middleware software/hardware, perform testing, troubleshoot issues, and support disaster recovery planning, testing and execution.
Monitor system health, respond to alerts, diagnose incidents and drive timely resolution to minimize downtime and service disruptions.
Lead incident post-mortems, document root-cause analysis and implement preventive measures to avoid repeat issues
Coordinate with cross-functional application and infrastructure teams to resolve moderate-to-complex technical problems
Gather, report and track key metrics against SLAs and OLAs to ensure compliance and identify improvement opportunities.
Review, implement and maintain file-transmission requests, software installations, upgrades and performance tuning across distributed, web, mainframe and ancillary systems.
Contribute to special projects and team objectives, championing continuous-improvement initiatives.
Provide off-hour, weekend and holiday on-call support as required.
Communicate status and recommendations-both formally and informally-to customers and end users.
Demonstrated expertise in system administration across Windows Server and Linux (RHEL), cloud platforms (AWS/Azure/GCP), networking and virtualization technologies, and infrastructure automation.
Proficient in scripting (PowerShell, Visual Basic, Shell), SQL query development, managing Apache and Tomcat servers.
Hands on experience with Agile methodologies and enterprise databases, including MS SQL Server, Oracle and Vertica.

To be successful in this role, we’re seeking the following:

Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
Strong system-administration skills on windows server and Linux (RHEL), with expertise in Apache, Tomcat, virtualization, networking, storage and cloud services.
Proficiency in scripting and automation (PowerShell, visual Basic, Python, Shell, Ansible and Ansible Tower)
Experience with SQL databases (MS SQL Server, Oracle, Vertica) and performance-tuning.
Working knowledge of ITIL Incident, problem and change management processes, and an understanding of technology governance, risk and compliance
Familiarity with Agile methodology and metrics-driven reporting (Word, Excel, PowerPoint).
Excellent analytical, collaboration and communications skills, with a proven ability to thrive in a fast-paced, high-energy team environment.

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