Customer Service Associate - Respiratory

Description

  Responsibilities:

· Enter and process all orders accurately, according to the department specifications. Obtain all qualifying documentation specific to the orders being processed.

· Answer phones according to MedCare Equipment Companies, phone scripting. Speak clearly and provide excellent customer service. Document and distribute information obtained from patient appropriately.

· The customer service associate will communicate effectively with referral sources daily, in order to meet the needs of their patients.

· The customer service associate will be able to communicate the estimated associated costs to the patient after verification of the patient’s insurance.

· Understand and practice the rules regarding patient confidentiality, HIPPA and compliance, and safety. Adhere to all state and federally mandated standards regarding confidentiality and patient rights.

· Perform other duties as required.

Requirements

Qualifications:

· One year experience in the Healthcare field, preferably in home care or durable medical equipment.

· Must possess strong communication skills.

· Must be organized and detail oriented.

· Basic Math and Keyboard Proficiency. Functional skills on a PC.

· HS Diploma or GED