Senior Systems Administrator

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

We are seeking a Systems Administrator to join our team who will provide day-to-day administration of Windows servers and applications. Your work is crucial to our continued success, and our compensation package and bonuses reward you for that contribution.

 

In this role, you are responsible for providing day-to-day administration of Windows servers and applications, providing assistance and support to MCI's Managed Services Provider as it pertains to Windows Active Directory and Group Policy Administration. In addition, the right person for this role should be experienced, highly organized, and possess a strong work ethic.

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

As a Systems Administrator, you will create and maintain system environments and assists in the design, planning, and execution of system design changes, updates, and other initiatives.

 

Key Responsibilities:

• Perform system configurations, software installations, updates, and upgrades to Windows servers, applications, and other infrastructure systems.
• Provide daily operational support and troubleshooting for server and infrastructure applications
• Monitor system performance/availability and take appropriate proactive steps to maximize uptime
• Monitor system security and take appropriate steps to resolve security breaches and prevent future attacks
• Working with various IT teams to develop hardware and software specifications for new and upgraded systems
• Design, install, configure, maintain, and perform system integration testing of PC/server operating systems
• Support web access and electronic messaging systems while maintaining a secure environment
• Provide support to the Helpdesk team with tickets, projects, and critical issue resolution
• Monitor and control applications, servers, and jobs/processes
• Coordinate with infrastructure to provide high-quality support for new systems, projects, and upgrades
• Develop and maintain SOPs and documentation for all systems and processes
• Provide systems administration management and support for software and platforms both internally and hosted by our vendors
• Engage vendors to resolve issues with hardware and software problems
• Other duties as assigned

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Qualified candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• 8+ years documented work experience managing Windows servers, Active Directory, Active Directory Group Policy Objects, Windows File Shares & Security, Microsoft IIS (Internet Information Services) required
• 8+ years of documented working experience utilizing anti-virus and other security software tools
• Documented experience working with and configuring Citrix servers
• Fundamental understanding of Microsoft SQL Server operations, including disaster recovery
• Experience designing and creating specification documents for servers
• Demonstrated ability to work on diverse projects simultaneously, requiring detailed analysis, creative/practical problem solving, time management, and sound judgment
• Ability to self-motivate while operating effectively in a team-oriented and collaborative environment
• Excellent verbal/written and interpersonal skills
• Ability to solve practical problems and deal with various situations exercising flexibility and sound judgment in a fast-paced environment

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

COMPENSATION DETAILS

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