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IT Operations Technician
The Opus GroupUnited Statesfull_timeVerifiedPosted 3 Apr 2025
💰 $76,000/yr($60,000/yr – $76,000/yr)
About the role
Job Title: IT Operations Technician Group/Team: IT Reports to: Director, IT Service Desk Location: Beaverton, OR (Hybrid T-TH in office)Employment Type: FT, Exempt, Salary Travel Requirements: <10% WHO WE ARE THE OPUS GROUP The Opus Group represents a shared services model that provides administrative support to our “house of brands.” Our house of brands includes Opus, MAS and Verve. Our structure provides scalable and efficient administrative services and support that adds fuel to the growth of our brands. Operating independently, each brand serves its own clients with purposeful services and solutions. Each brand designs, creates and manages their client’s most important events and experiential campaigns. WHAT WE ARE LOOKING FOR The IT Operations Technician position is responsible for resolving the day-to-day technology challenges that prevent employees from serving our customers. In addition to providing excellent customer service skills, triage, follow through, and timely problem resolution, IT Operations Technicians are responsible for reducing the amount of trouble tickets in the organization over time. This is achieved through root cause analysis, automation, implementation/configuration of tools, and a deep understanding of systems and cause/effect. Through collaboration with the other IT team members (Business Systems Analysts, Security & Compliance, Infrastructure, and IT Management), the IT Operations Technicians are responsible for managing existing desktop tools along with implementation, configuration, and roll out of new ones. This includes, but is not limited to, configuration management, asset management, system monitoring, patch management, and the ticketing system. YOU SHOULD HAVE
- 3+ years of experience in customer service and at least 2 years in providing IT support specifically
- Effective written and verbal communication and collaboration skills
- Proficient listener, capable of translating requests into actionable tasks
- Excellent troubleshooting and problem-solving skills
- Awareness of Information Security best practices
- Demonstrated knowledge of a broad range of hardware and software
- Assist users in-person at the Beaverton office location, as well as remote assisting users who operate from home offices
- Provide exemplary customer support, primarily in-person, to resolve technology challenges experienced by our employees
- Understanding of MS Windows and Mac operating systems
- Knowledge of and ability to troubleshoot a wide variety of software systems, locally installed, client/server, and cloud based
- Present a professional image as a representative of the company
- Establish and maintain effective professional working relationships with co-workers, and every level of management
- Create and update end-user documentation, as needed
- Familiarity with on-premise server and Wi-Fi network operations
- Builds and maintains understanding, mutual trust, respect, and meaningful cooperation with colleagues and clients
- Participates in projects to extend functional knowledge and/or industry understanding
- Solves less well-defined, practical issues for which overview, analysis and application of existing knowledge are required
- Responds thoughtfully and respectfully to the team and client
- Focused and actively listens in every interaction
- Displays curiosity and enthusiasm
- Full time position
- Opportunities for growth and development
- Health & Dental Insurance (choice of plans)
- 100% Employer paid short-term disability and life insurance
- Opportunity to elect additional life insurance and LTD insurance at employee expense
- Paid parental leave
- Opportunity to contr
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