Customer Service Call Center Representative

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Job Title: Customer Service Call Center Representative

Locations: Kansas City | Hybrid: 4-6 days per month onsite

Get To Know The Team: 

As an Investor Services Representative in our Alternative Investments Contact Center, you will use your customer service, advanced analytical and problem solving skills while speaking with callers to provide excellent service on each call.  You will collaborate with management and will aid in leading the team by sharing your knowledge. You will also assist in troubleshooting and resolving complex issues.

Why You Will Love It Here!  

·       Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans 

·       Your Future: 401k Matching Program, Professional Development Reimbursement  

·       Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays 

·       Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave  

·       Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity 

·       Training: Hands-On, Team-Customized, including SS&C University  

·       Extra Perks: Discounts on fitness clubs, travel and more! 

·        

What You Will Get To Do: 

·       Provides world class customer service to customers by answering questions, resolving issues and assisting with Alternative Investment products.

·       Provides routine information regarding specific client information, research investor’s issues while providing accurate and concise information.

·       Takes a multiple of client call concerns and be available to handle more complex or escalated caller inquires.

·       Reviews, prepares and processes transactions on investor account.

·       Researches complex issues for customers, supporting their requests, making outbound calls to provide customers with updates or to gain additional information.

·       Performs special project assignments from time to time, such as research work, obtaining special authorizations, outbound calls and data entry.

What You Will Bring: 

·       Excellent interpersonal and professional communication skills

·       Demonstrated enthusiasm for providing quality service in a professional environment

·       Ability to thrive in a dynamic, team environment while remaining knowledgeable of our evolving industry 

·       Ability to communicate complex financial information in tangible, simple terms

·       Proven ability to adapt your communication style based on the customer’s level of understanding in order to meet their needs

·       Strong commitment to continuous learning and development

·       Previous financial services experience preferred but not required

·       Bachelor’s degree or equivalent combination of work and education experience preferred

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers. 

SS&C is an equal opportunity employer and values a diverse and inclusive workplace.  All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here.   SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities.  If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.