Product Support Engineer

Product Support Engineer

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles, commercial passenger vehicles and overlanding vehicles in North America, Latin America, and the Caribbean. We are on a journey of continuous growth – now looking for our next star – a passionate Product Support Engineer within our Operations capability. This position reports to Plant Operations Manager and will work in Greenbrier, TN.

About the position

As a Product Support Engineer in the Operations team, you will be involved in enhancing existing products within a fast paced manufacturing/assembly facility. This position will require generous time spent working on the manufacturing floor to understand and keep current on the products manufactured at the facility.

What do we offer?

You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

⦁ Medical/Dental/Vision Insurance
⦁ Employee Assistance Program (EAP)
⦁ Disability insurance (STD/LTD)
⦁ 401 (k) with company match
⦁ PTO
⦁ Company defined holidays and two floating holidays for you to use as you choose
⦁ Paid maternity/paternity leave
⦁ Tuition assistance
⦁ Membership reimbursement (wholesale club and gym)
⦁ Employee discounts on our incredible products
⦁ Opportunities to make an impact

Your main responsibilities

⦁ Oversee activities for, and improve the Design For Manufacture and Assembly (DFMA) and Design for Quality (DFQ) aspects of existing products at the product design level
⦁ Provide support to the operations production team to ensure that products are manufactured based on the intended functionality of the design.
⦁ Troubleshoot product design related concerns in manufacturing and direct the corrective actions to address those concerns
⦁ Investigate, research, and collect information for new and ongoing projects related to the product support role for the overall improvement of the products manufactured at the facility
⦁ Design product modifications and/or develop process improvements as needed to meet existing standards, or for the purpose of product quality improvement and/or cost reduction
⦁ Develop, implement, and maintain the manufacturing processes, the QC test methods, and the related documentation required to manufacture every product within its specifications, schedule, and budget
⦁ Perform documentation activities that include functional testing of products to ensure that customer specifications are met
⦁ Initiate and coordinate Engineering Change Request and Notice (ECR/ECN) activities
⦁ Initiate and coordinate Request For Deviation (RFD) activities
⦁ Identify and implement Cost Improvement Project (CIP) activities
⦁ Review PPAP reports and provide disposition for Product Engineering
⦁ Coordinate product testing with the internal test lab manager
⦁ Participate in warranty return activities and direct corrective actions for product design related concerns
⦁ Interface with Purchasing, Materials, Manufacturing and other internal teams to determine solutions to problems with existing products
⦁ Ongoing verification for existing product documentation for current products
⦁ Other engineering related duties as assigned by department manager

A suitable background would be a solid experience within Product Support Engineering as well as the following qualifications and experiences:

⦁ Bachelor’s Degree in Mechanical Engineering (BSME) required; (equivalent working experience may be considered)
⦁ 5+ years of work experience in design related roles
⦁ 5+ years of work experience using SolidWorks or other parametric modeling software
⦁ 5+ years of work experience using Microsoft Office products, PDF editors and other typical business-related software programs
⦁ 5+ years of work experience in a manufacturing/assembly environment
⦁ 5+ years of work experience with an MRP (ERP) system (experience in an AS400 or similar environment is a plus)
⦁ Working knowledge of multiple level BOMs in multi-component products
⦁ Working knowledge of marking up existing drawings, BOMs, and item master information for purposes of making changes to the same
⦁ Basic working knowledge of AC and DC electrical systems
⦁ High level of attention to detail for product documentation

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

⦁ Able to routinely coordinate and concurrently wor