Sr. Director, People Operations & Benefits

The Sr. Director, People Operations & Benefits is the architect and operator responsible for transforming our People Operations foundation into a scalable, compliant, technology‑enabled ecosystem that supports a rapidly growing organization. This role goes far beyond steady-state operations—we need a been-there, done-that transformation leader who has rebuilt People Ops environments, corrected flawed HRIS/ADP implementations, eliminated manual work, and implemented processes that create clarity, consistency, and compliance. 

This leader will take ownership of People Operations, Benefits, HR data integrity, reporting, policy/SOP governance, leave administration, and operational effectiveness—with a mandate to redesign the systems, workflows, and operating mechanisms that power the full employee lifecycle. 

While Systems/IT owns the technical HR platforms, People Ops owns the business architecture. This role defines how the systems should work: the workflows, data model, controls, compliance requirements, and user experience. They will be the key stakeholder advising on whether we remediate ADP or pursue a new HRIS/HCM system—and will lead the operational side of any transformation. 

This is a role for a high-judgment operator who thrives in environments that require cleanup, simplification, and systemization. You will build the backbone that enables the People team—and the company—to scale to the next stage. 

Key Responsibilities 

People Operations & Benefits Strategy 

• Lead overall strategy, projects, and process improvement for People Ops and Benefits—driving operational excellence, scalability, and employee experience. 

Employee Lifecycle & Operations (Onboarding → Changes → Offboarding) 

• Build and lead scalable onboarding, changes, and offboarding operations—setting workflows, SLAs, and compliance standards for the team to execute. 

HR Tech & System Enablement 

• Serve as business owner for ADP data and connected tools—define requirements, lead implementations, drive automation, and partner with IT on integrations and enhancements. 

• Proactively identify system/process gaps and drive improvements that reduce manual work and improve employee/leader self-service. 

Process Excellence & Operational Rigor 

• Design and continuously improve People Ops through workflow automation, quality controls, governance frameworks, and mechanisms for ongoing optimization. 

Data & Reporting Infrastructure 

• Maintain and improve trusted dashboards and reporting infrastructure; establish data governance and quality standards that drive compliance and leadership decisions. 

Compliance, Policies & Program Strategy 

• Provide strategic oversight for compliance, leave administration, and benefits; create and enhance policies through continuous analysis of program effectiveness and competitiveness. 

People Budget Management 

• Own budget planning, forecasting, variance tracking, and vendor strategy in partnership with Finance and People leadership. 

Qualifications Required 

• 12+ years of progressive People Operations / HR Operations Leadership experience, including leading teams in a high-growth environment. 

• Strong ADP experience and demonstrated capability as the business owner for HRIS workflows, data standards, and employee lifecycle execution. 

• Proven implementation leadership (requirements, process design, UAT, change enablement, adoption) in partnership with a technical Systems/IT owner. 

• Demonstrated success driving process improvement, automation, and operational governance.