Technical Account Manager Consultant

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• Bachelor’s degree from an accredited college or university required
• A minimum of 4+ years of experience in technical account management or delivery operations, specific to MarTech/AdTech industry
• Proficient in Excel; Advanced functions such as VLOOKUP, PivotTables, and complex formulas are a plus.
• Analytical and critical thinking skills with the ability to manage multiple partnership relationships simultaneously. 
• Strong organizational skills and attention to detail.  
• Excellent written and oral communication skills, including communicating with external clients and partner teams.

As a Technical Account Manager at TransUnion, you will play a crucial role in ensuring the successful implementation and utilization of our Marketing Solutions for our clients. You will be responsible for building strong client relationships, understanding their needs, and delivering technical expertise and support to help them achieve their goals. You will collaborate with cross-functional teams to onboard clients, ensure the timely and accurate delivery of Audience engagements, and serve as the client advocate by addressing technical inquiries and resolving issues promptly.

Impact You'll Make:

• Client Relationship Management: Build and maintain strong client relationships as the primary contact for technical inquiries, issue resolution, and escalations.
• Solution Implementation: Translate client business requirements into technical solutions using TransUnion’s Marketing Solutions. Manage onboarding and deployment, ensuring best practices for integration, scalability, and compliance. Proactively identify and mitigate risks.
• Technical Expertise: Serve as a subject matter expert on TransUnion’s Marketing Solutions. Troubleshoot and resolve technical issues in collaboration with internal teams. Experience with developer tools and APIs is a plus.
• Project Management: Coordinate cross-functional teams to deliver projects on time. Provide status updates and performance reports. Identify process improvements and document key insights.
• Delivery Excellence: Ensure all client deliverables are completed on time and meet agreed specifications, while supporting client retention and growth through proactive engagement and value-added solutions.
• Client Education: Conduct training sessions and workshops to help clients maximize solution value.
   

You are a seasoned professional with an understanding of marketing technology, identity, and data ecosystems. Your ability to translate complex technical concepts into clear, compelling value propositions sets you apart. As a natural communicator, you build strong relationships with customers and internal stakeholders, ensuring collaborative success. Your passion for technology and customer advocacy drives you to deliver exceptional solutions that meet and exceed client expectations.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the Calif