Parts Representative, B2B

This role can be 100% remote/WFH but must be available to work M-F 8am-5pm AZ Local Time.

Fender Musical Instrument Corporation is located in Scottsdale, AZ.  (“FMIC”) Within our Dealer Support Team, we are focused on supporting B2B customers, providing a best-in-class experience, and being the knowledge base for our customers. Our team’s mission is to be a part of a successful customer service team that empowers players at every stage worldwide.

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it is a cultural symbol that resonates globally.

As a Parts Representative, you will be entrusted with the critical responsibility of providing direct communication and customer service support to FMIC dealers via phone, e-mail, web chat, fax and print mail. We are looking for someone who knows our products inside-and-out and who can eat, breathe and sing about guitars, amps and accessories all day long. 

About the Job:

• Assist dealers, distributors, and service centers with parts inquiries about FMIC and Presonus products via:
  • Phone (WebEx)
  • Email (Microsoft Dynamics/Outlook)
  • Chat (Microsoft Dynamics)
• Use Microsoft Dynamics CRM to track and solve issues and communicate with customers
• Input and maintain parts sales orders within SAP production environment
• Monitor “hot” warranty parts orders and communicate lead times back to customers
• Weekly reporting on raw parts orders from factory locations to Manager and leadership
• Curate/maintain/report on NON-revenue parts inventory to solve customer/consumer issues
• Act as an internal subject matter expert for FMIC and Presonus parts

What you Need:

• Minimum of 2-4 years of experience in MI sales/retail/repair/manufacturing
• High School Diploma or equivalent required

• Strong guitar and electronic parts knowledge
• Working knowledge of FMIC and Presonus product lines
• Ability to communicate descriptively and effectively by phone and/or email
• Bachelor’s Degree – preferred but not required
• SAP knowledge – preferred but not required
• Ability to analyze order/material information and provide summary a plus but not required
• A passion for musical instruments at a component level

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel® and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor. 

Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position.  “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive.  The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs.  If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work.  Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case.  Subject to the foregoing, the current pay scale for this position is $27,533 - 55,067/yr.