Senior Collections Associate (B2B) - Cincinnati (Hybrid)

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Senior Collections Associate (Business to Business Collections B2B) to join our ever-evolving Finance and Shared Services team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team:

As Worldpay grows, our need for a skilled and seasoned collection team grows. Being a player in the payments processing industry requires a savvy team of experts who can easily navigate delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals.

**This role is hourly plus a monthly incentive plan!**

**Hybrid in Cincinnati Office: Two Days Onsite/Three Days Remote**

What you'll own:

• Resolve delinquent customer accounts through various means, e.g., skip-tracing, written correspondence, inbound/outbound phone contact (standard/ automated dialer), and making arrangements for payment

• Monitor the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis

• Resolve customer issues and complaints concerning billing/settlement

• Submit regular reports on the status of unpaid accounts and any repayment progress

• Support other accounting positions as the need arises

• Work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively while contributing to overall team goal achievement

• Update customer files to ensure data integrity

• Ensure the processing of payments

• Document all customer payments to the right reports

• Other duties as assigned by the manager

What you bring:

• High school diploma or GED required

• Prior collections experience

• Business-to-business (B2B) experience desired

• Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred

• Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner

• Intermediate computer navigation and operation skills

• Ability to work independently and in a team environment

• Demonstrate effective people skills and sensitivities when dealing with others

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.

• Time to support charities and give back to your community.

• Parental leave policy.

• Global recognition platform.

• Virgin Pulse access.

• Global employee assistance program.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions