Jobs and Careers

Tech Support Agent Level 2

UKRemotefull_timeVerifiedPosted 8 May 2025

About the role

This is a remote position.

Client Overview:

Join an innovative AI consultancy at the forefront of cutting-edge technology. This dynamic startup offers a suite of advanced AI products, including chatbots, video solutions, and email tools tailored to meet the evolving needs of modern businesses. With a rapidly growing client base, they are seeking talented individuals to contribute to their continued success and expansion.

Job Description:

Immerse yourself in the exciting world of AI as a Technical Virtual Assistant. In this role, you will play a pivotal part in supporting the development and maintenance of the company’s groundbreaking AI products. From troubleshooting technical issues to executing repetitive tasks with precision, your contributions will directly impact the success of these innovative solutions.

Job Highlights:

• Full-time, 40 hours per week
• Permanent work from home
• Schedule: Monday to Thursday 9AM to 6PM / 4PM - 1AM Manila time
• Client Timezone: BST

Responsibilities:

• Perform repetitive technical tasks related to the company’s AI products, following detailed video guides provided by the founder
• Demonstrate exceptional problem-solving skills by independently troubleshooting and resolving technical challenges as they arise
• Potentially handle customer support tickets, providing prompt and effective assistance to users of the AI products
• Assist with tasks involving Google Sheets, DNS settings, domain management using Cloudflare, and chatbot prompt creation
• Utilize the “GoHighLevel” tool proficiently to accomplish various assignments

Requirements

• Possess a strong technical aptitude and a passion for problem-solving
• Familiarity with tools such as Google Sheets, DNS, and domain management
• Ability to quickly adapt and learn new software and tools, including GoHighLevel
• Excellent English communication skills to effectively collaborate with the team and potentially interact with customers
• Thrive in a fast-paced, dynamic startup environment where innovation and growth are paramount