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Sr Services Staff Manager 2 - Customer Service Management

GE Vernova
Wilmington, United Statesfull_timeVerifiedPosted 26 Jan 2026
💰 $199,400/yr($119,600/yr$199,400/yr)

About the role

Job Description Summary

The Product Line Leader for Plant Services at GE Vernova Hitachi Nuclear Energy holds full responsibility and decision-making authority for the assigned product area, encompassing the complete inquiry-to-order (ITO) and order-to-remittance (OTR) cycles. This includes leadership over safety, quality, engineering, hardware and tooling development, production execution, and schedule adherence, as well as active participation in long-term planning and overall business strategy. This is an in-person role base in Wilmington, North Carolina that will require periodic business travel.

Job Description

Roles and Responsibilities

Responsibilities include but are not limit to:

  • ​Promote and demonstrate in word and action a healthy nuclear safety environment
  • Promote and demonstrate in word and action a healthy nuclear quality environment
  • Own Profit & Loss (P&L) responsibilities for this business segment
  • Grow the Product Line by working with Sales organization to generate leads, negotiate and close orders. Develop new services portfolio where possible.
  • Travel for customer and supplier interactions to identify and negotiate opportunities as needed.
  • Drive expansion portfolio aligned with customer needs and long-term business objectives
  • Partner with the Commercial Operations (CommOps) and other appropriate functional groups (Engineering, QA, Sourcing, etc) to prepare, review and deliver proposals and projects
  • Participate in development and implementation of concepts, pricing strategies, budgets and plans.
  • Establish a clear strategic vision for the product line and effectively lead, align, and motivate cross-functional teams to achieve business objectives.
  • Manage contracting issues associated with technical projects, including reviewing, negotiating, and mitigating risks in contract terms and conditions to protect business interests and ensure successful project execution.
  • Leverage data-driven insights and a deep understanding of customer needs to inform decision-making and prioritize initiatives
  • Other relevant duties as assigned

Required Qualifications

  • Bachelor’s degree in engineering from an accredited university with a minimum of eight (8) years of relevant experience in a technical field/industry
  • OR

  • Associates degree in Engineering from an accredited university with a minimum twelve (12) years of relevant experience in a technical field/industry
  • Minimum of five (5) years of experience working with nuclear plant outages / services and with customers
  • Minimum of three (3) years of experience in Project Management
  • Minimum of three (3) years of experience in Project Management
  • Minimum of one (1) year of experience with proposals, pricing and billing practices

Desired Characteristics

  • Ability and willingness to support business travel domestically and internationally approximately 30%
  • Basic financial knowledge in revenue, income statement, balance sheet, cash, inventory, OM, CM, etc
  • Demonstrated knowledge, experience and understanding of scheduling and schedule resource loading
  • Proven leadership capabilities with ability to motivate others and achieve results
  • Demonstrated experience interfacing at all levels within internal or external organizations
  • Strong communication skills
  • Proficiency in computer skills, including strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), with the ability to create, analyze, and present data and documents effectively.
  • Demonstrated CommOps and Proposal Prep / Review / Conformance experience
  • Demonstrated experience in working with Customers
  • Knowledge of Nuclear Energy: Nuclear products, Boiling Water Reactor (BWR) plants, business processes, customers and competitive environment
  • Experience with contracting issues associated with technical project

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions ar

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Company

GE Vernova

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