Primary Details

Time Type: Full time

Worker Type: Employee

The Opportunity:
The SVP of Branch Operations will oversee and drive the operational delivery of services for the great lakes region, ensuring efficiency, sustainability, and effectiveness in supporting NAU. This role will lead the Operations function, manage relationships with shared services, and be accountable for operational transformation efforts to align with strategic goals and enhance decision-making processes. Additionally, the role will focus on continuous improvement, data quality enhancements, and operational effectiveness to support the overall profitability and growth objectives of the NAU organization.

Location: USA
Work Arrangement: Hybrid or Remote
The salary range for this role is: $198,500 - $297,500

Your new role:

• Develop and maintain the Operations strategy aligned with business plans and stakeholder requirements to support business growth and profitability.
• Lead employee engagement, talent development, and performance within the team to establish a culture of accountability and performance.
• Maintain robust control of the Operations sub-division budget and expenses.
• Drive optimization of underwriting operations across the region, including digitization and policy administration solutions.
• Establish and maintain strong relationships with key stakeholders to provide excellent customer focus.
• Implement SLAs, OLAs, and KPIs to monitor key operational performance indicators.
• Drive the digitization of all commodity business lines in partnership with other teams.
• Oversee and make decisions on operations relating to core systems.
• Lead the regional digital team to ensure digital business efforts meet customer expectations.
• Attract, develop, and retain a high-quality workforce to deliver excellent outcomes and service.
• Be an advocate for equivalent continuous improvement of

Required Qualifications:

• Tertiary Degree or equivalent combination of education and work experience

Preferred Qualifications:

• Postgraduate Degree
• Crop insurance industry experience
• Operations experience in financial services or insurance industry
• Leadership and team coaching experience
• Leading multi-disciplined operations/technology teams
• Leading large teams
• Broad strategic planning experience
• Managing businesses
• Extensive experience in underwriting, broking, and/or risk management
• Implementing large organizational change programs
• Insurance and underwriting experience with a focus on strategy
• Managing 3rd party suppliers
• Managing diverse and dispersed teams

Note: QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office

• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

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