Customer Application Specialist, Life Sciences and Diagnostics Markets Group, Pathology Division

Job Description

Agilent is a global leader in laboratory technologies for the life sciences, diagnostics, and applied chemical markets, delivering insight and innovation that advance the quality of life.  It is the quality of our products and services, our intense focus, and our uncompromising integrity that enable our customers to discover new frontiers and make continuous advancements in areas such as: cancer research and diagnostics, drug development, food safety and their labs’ performance and efficiency. Whatever the challenge, our One Agilent global team is dedicated to delivering trusted answers to our customers’ critical questions in our collective quest to improve the world around us.  At Agilent, the fight against cancer is at the forefront of what we do; and Agilent's Pathology Solutions are the cornerstone of this fight.

Agilent is seeking an enthusiastic, hardworking, customer focused In-Field Customer Application Specialist (CAS) to support new and existing customers with our Pathology solutions. Our Pathology Solutions include our instrumentation and reagents for Immunohistochemistry (IHC), Special Staining, H&E Staining, Molecular ISH/FISH product lines.

As a Customer Applications Specialist you will partner with our sales, engineering, technical service group, product specialists and other cross-functional groups to serve as the scientific/technical expert to help drive sales to meet or exceed sales quota and support our new and existing customer base within your assigned territory.

You will provide pre-sales scientific/technical consultation with customers in partnership with the sales team to educate and guide the selection of the optimal Pathology Solution for their laboratory. This could include attending in person or remote meetings to serve as the technical expert. This could also include assisting with presentations to customers to present our Solutions.

Co-travel with Sales Account Manager to assist with locating new business as well as ensuring current customers' needs are met.

Post-sales will assist with the installation of all instrumentation. This includes working closely with the Field Service Engineer, Sales Account Manager, Customer Application Manager, and Inside Sales Team to provide a smooth installation process for the customer. Will perform the Performance Qualification and Training for customers on-site.

Will also assist customers with on-site optimization of their Immunohistochemistry assays, Special Stains, H&E Staining and Molecular FISH/ISH assays. Work with laboratory staff and pathologists to ensure they are satisfied with the optimizations.

Provide on-site and remote troubleshooting assistance in partnership with the Customer Application Specialist Team, Internal Technical Support, Account Managers, Field Service Engineers and other internal groups.

Is knowledgeable of competition and able to identify lockout specifications (identify Agilent's competitive advantage over competition).

Complete administrative functions such as provide weekly schedules, book travel for flights, hotels and rental cars on the Concur platform/application, complete expense reports, and close out Service Order Reports in a timely fashion.

Evaluates and supports management on ramp to volume strategies for new products prior to release.

Acts as the customer voice to influence future product/application design that meets customer needs

May be involved in preparing and delivering technical seminars to customers or potential customers and contributes to recognized scientific forums, including written, oral and poster presentations.

Qualifications

• Bachelor's or Master's Degree or equivalent in Life Sciences

• HT and/or qIHC certification, is a plus.

• 2+ years' experience working in a Clinical, Non-Clinical, Research or Industrial setting in a Histology/Pathology Laboratory with a strong focus on Immunohistochemistry, Special Staining, H&E Staining and ISH/FISH. Genomics experience is a plus.

• Proficient with all Microsoft Word applications (Word, Excel, Power Point).

• Excellent attention to detail.

• Excellent oral and written English communication skills, including strong interpersonal and organizational ability and time management are required.

• Ability to work independently and as a part of an integrated/cross-functional team.

• Experience working for a field sales organization, specifically providing technical support, is a plus.

Travel Requirements:

• Requires flexible working hours with travel up to 75% of the time. Must be able to adapt to cha