Senior Manager, Strategic Operations Government Solutions

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

The Sr Manager, Strategic Operations, Government & Public Sector will play a critical role in establishing the scalable process and rigor to compliment the management and execution of our automated virtual health, behavioral health, and telemedicine programs across government entities with a focus on the Defense Health Agency and Veterans Health Administration. 

The ideal candidate will have a clinical informatics background and an operational focus with the ability to inject a strategic mindset and the ability to think out of the box to develop, document, and lead the optimal process for Amwell platform implementation and sustainment supporting specific government programs.  The Sr Manager, Strategic Operations Government & Public Sector will lead, develop, and execute the overall staffing and scalable implementation strategy for each emergent program and facilitate internal and external partner collaboration as needed to ensure clinical effectiveness and realized value aligned with agency and department objectives and requirements. 

Important elements of the role include excellent client engagement skills with a focus on operational excellence, process optimization for technology deployment and driving platform growth, utilization, and value realization. Professional Project Management Skills (PMP a plus) are valuable when applied to the development of processes and documentation needed to scale to support a complex set of requirements and enterprise implementations.

In short, our ideal candidate should have a track record of supporting and driving implementation of complex technical solutions for digital care delivery, patient engagement and healthcare transformation. The candidate will have managed diverse teams including technical, clinical, strategic, and operational resources to accomplish program goals. 

Our team culture is based around senior executive relationships, creative and entrepreneurial business propositions, white glove service, and highly polished written and verbal communications – all focused on developing and maintaining major strategic partnerships with government clients across agencies and departments that complement and extend the scope of our traditional commercial offerings. Given the size, importance, and innovative nature of such relationships, we collaborate regularly and closely with the functional leadership across the company.

Core Responsibilities:

•    Support the implementation and operational activities within the Department of Defense of Amwell Behavioral Health Programs. 
•    Lead across teams to create and execute scalable deployment, change management, training and sustainment plans to address current requirements and anticipated future growth.
•    Serve as the primary point of contact for government customers, partners, clients, and internal SMEs to leverage best practices and lessons learned and establish a scalable implementation and utilization approach for delivery of digital health services
•    Manage daily activities across the portfolio of government programs and projects, to include management of resources and assets in accordance with program or projects schedules and budgets. 
•    Develop and deliver highly polished and effective written and visual presentations and documentation and project deliverables for key operational meetings with clients, partners and prospects.
•    Recruit and select additional team members as appropriate and justified to meet client requirements and anticipated growth. 

Qualifications:

•    10+ years’ experience in government project / program management and execution.
•    Prior military experience preferred
•    Polished oral and written communications – particularly the ability to develop and articulate compelling, value statements to inspire and drive adoption and utilization of virtual health and telehealth solutions.  
•    Self-motivated with a demonstrated ability to work independently with strong work ethic, committed to meeting the goals of the team and company in a fast-changing industry and business environment
•    Rigorous business