Clinical Delivery Project Lead

What We Do Care Access is delivering the future of medicine today! Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.   Who We Are We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.    Position Overview The Clinical Delivery department at Care Access offers innovative solutions to sites and study teams to optimize site performance and increase study access to patients through multiple service lines. The Project Lead (PL) serves a critical role in the delivery of client projects of one or more service lines as the ultimate driver of project success. The PL acts as a liaison between client and the Care Access team to communicate project scope and priorities, escalate issues, manage performance, and provide the highest level of customer service. The PL is ultimately accountable for client satisfaction, project delivery, and budget management. This is a senior level individual contributor role with the expectation that the PL has strong working knowledge of and experience in the clinical research industry.      What You'll Be Working On Duties include but are not limited to:  ·         Drive outcomes of global client projects across the Clinical Delivery service lines according to the scope of work ·         Develop project plans and strategies for successful delivery of results for client projects ·         Communicate with client and project teams to implement and monitor impact of the services, project strategy, and tactical plans·         Make operational and tactical recommendations and adjustments as needed to deliver the outcomes expected by the client·         Manage the scope of work, objectives, quality, and deliverables and other activities of assigned projects ·         Host regular calls with clients to present project progress including KPIs and other metrics, escalation, and adaptations to strategy ·         Prepare meeting agendas and circulate meeting minutes, follow-up on action items for self and teammates ·         Make decisions that drive the success of the project and optimize the experience for the client ·         Track quality metrics regarding the performance of the team, work with management to correct concerning trends·         Analyze and understand study protocols and how Clinical Delivery services can optimize study performance, then manage that optimization ·         Serve as primary operational point of contact for client and build strong rapport with them·         Manage project budget to deliver value to client and meet financial goals of company, including monthly invoicing and forecasting ·         Coordinate project activities for study team and clients to ensure project milestones and deliverables are met·         Develop and implement risk management plans ·         Support continuous improvement to ensure quality measures are met and improving overall capability·         Identify expanded and new services for Clinical Delivery to support industry needs and help build them·         Collaborate with other PLs to ensure a consistent, high quality delivery of projects by the holistic department ·         Additional duties and responsibilities may be assigned as needed   Physical and Travel Requirements ·         This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.   What You Bring   Knowledge, Skills, and Abilities:  ·         Able to develop project strategy and implement it tactically ·         Strong ability to develop rapport with clients ·         Demonstrated project management experience ·         Ability to influence effectively both internally and externally and get work done through others·         High attention to detail, ability to meet deadlines and respond to requests in a timely manner·         Handles pressure, juggles multiple competing responsibilities simultaneously, and works well with a diverse group of stake holders. Displays professionalism at all times·         Advanced communication skills both verbally and in writing ·         Able to speak to all levels of an organization  ·         Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel) ·         Understand when issues require escalation ·         Proficient in research terminology and basic medical terminology ·         Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C ·         Strong organization and time management skills ·         Critical thinker and problem solver ·         Demonstrated fin