Strategic Account Manager - Merchant Accounts

About Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.  

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.    

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. 

About The Opportunity

As a Strategic Partner Manager in the SMB Merchant Network, you'll be responsible for a portfolio of our most critical accounts in priority markets. You will build strong relationships with these partners, who often have custom agreements, and conduct regular business reviews to optimize their Grubhub accounts. Your goal is to boost new diner acquisition, drive conversion, and ultimately prevent churn.

The Impact You Will Make 

• In this role, you will be the primary driver of success for our most strategic accounts. Your impact will be defined by your ability to:

  • Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth.

  • Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized.

    • It is an expectation that you provide these accounts with a contact number for emergencies. You must be available to them (or provide an alternative contact that can be reached) at all times.

  • Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements.

  • Partner closely with cross-functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges.

  • Serve as a trusted advisor by providing data-driven insights and strategic guidance to help partners navigate the market and optimize their performance.

• Be prepared to travel to meet with top partners and attend key industry events.

What You Bring to the Table 

• Bachelor’s Degree or equivalent years of experience and High School degree/GED

• 4-6 years of account management or enterprise account management experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.

• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus

• Native-level fluency in English is required.  Candidates fluent in Mandarin or Spanish are strongly preferred.

• Ability and desire to do whatever it takes to find solutions for merchants.

• Strong verbal and written communication skills. 

• Strong organizational and time management skills.

• Confident making outbound dials on the phone.

• Willingness/ability to travel and speak to restaurants in person.

• Proven track record of success in meeting and exceeding goals.

• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.

• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

#LI-Hybrid

We reward our Sales positions with competitive pay. For this role, we offer commission with a base salary range as outlined below.

California (Los Angeles): $88,000 - $110,000 ($110,000 - $137,500 OTE range)

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