Retail Operations Support

Join Our Team!

We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.

The Position

Job Title

Retail Operations Support

Job Description

SUMMARY

The Retail Operations Support role will be responsible for mentoring the Community Bank Retail staff on operational excellence as it relates to new account deposit operations and teller operations. The primary focus will be to perform Retail Community Bank audits ensuring operational processes and procedures are being upheld and giving on-going support to each retail team.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Mentor, support, and ensure sound understanding and implementation of operational processes and procedures within Community Bank Retail areas to ensure consistency throughout the First United Bank organization.
• Perform Community Bank Retail Audits across the organization adhering to timeliness in audit delivery. 
• Manage and execute assigned retail operations projects with time proficiency and ownership.
• Responsible for planning, organizing, leading, and coordinating various operational training with support staff and community retail bank staff.  This includes specialized training/mentoring per Community Retail Bank based on needs assessed. 
• Assists Financial Center Managers and Senior Relationship Managers to ensure consistent practices throughout the organization on bank policies and procedures including federal banking laws and regulations.
• Assists bank leadership with acquisitions of newly acquired banks for deposit operations support.  Responsible for providing ongoing assistance and support to the operation’s staff of newly acquired bank to ensure compliance with First United Bank policies and procedures.
• Support the operation’s support staff and outside vendors/partners with the opening of new Community Banks to ensure organized openings with Community Bank Retail staff, deposit operation’s staff, and compliance with policy and procedures.
• Responsible for reviewing monthly operational reporting for mentoring, learning, and developing for Financial Center Managers and Senior Relationship Bankers.
• Monitors internal operational procedures to ensure efficiency and effectiveness in the new account and teller areas of the banks.  
• Provides ongoing education and communication through monthly Retail meetings, e-mails, or via telephone/virtual meetings with operational/retail employees throughout the First United Bank organization.

ADDITIONAL DUTIES AND RESONSIBILITIES

• Performs any other duties as requested.
• Completes all required compliance exams on a yearl