Customer Success and Operations Lead (ZR_22974_JOB)

This is a remote position.

About the Role

We’re looking for a Customer Success and Operations Lead to join our fast-growing, mission-driven startup. This is a lead role where you'll not only handle customer and operations tasks but also contribute to building and refining systems while preparing to grow into a team leadership position. You’ll play a critical part in delighting customers, supporting day-to-day operations, and driving the success of our service experience.

Key Responsibilities

• Serve as the primary point of contact for customers via text, email, and occasional calls
  

• Go above and beyond to deliver exceptional customer experiences
  

• Complete data processing and administrative tasks with precision and speed
  

• Identify opportunities to streamline workflows and enhance support systems
  

• Collaborate cross-functionally to drive operational improvements
  

• Take on a hybrid role: handling agent-level tasks while leading by example
  

• Contribute to team development and take on leadership responsibilities as we scale
  

Requirements

What We’re Looking For

• Based in the Philippines and fully comfortable working Eastern Time hours
  

• Experience in customer service, operations, or administrative support
  

• Leadership or Operations experience is a must as this is a Lead role
  

• Excellent English communication skills (both written and spoken)
  

• Proven attention to detail — you spot what others miss
  

• Self-starter, proactive, and eager to take ownership of projects
  

• Comfortable using tools such as Notion, Slack, Intercom, and Google Drive
  

• Thrives in a fast-paced, startup environment and excited by growth opportunities
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job