Bilingual Office Associate

This job requires fluency in written and spoken Spanish and English.

We are Rocky Mountain Prep, a movement comprised of incredible educators, families, scholars, and advocates who are changing the face of public education in Colorado by democratizing college access and preparation for historically marginalized students and families. On paper, we are a network of twelve college preparatory charter schools in the Denver metro area serving students as young as twelve weeks through twelfth grade.

But we are so much more than this.

Role Mission

The Office Associate is the face of our school to our scholars, families, and visitors. They are a vital campus leader in many of the school's operational aspects, including family communication, attendance tracking, scheduling, reporting of grades, school events, and student enrollment. The Office Associate is a consummate professional in a fast-paced school environment with a strong disposition toward customer service and meticulous tracking of the data and artifacts that drive a positive school experience for our scholars. 

 In this role,  you will…

Attendance

• Co-lead attendance strategy and outcomes to drive 95% daily attendance
• Serve as Tier 1 attendance support 
• Effectively track attendance in IC to ensure compliance with DPS and Safety standards

Enrollment

• Co-lead attendance strategy and outcomes to drive 100% enrollment by Oct Count
• Participate in Student Recruitment Activity
• Serve as a family engagement liaison

 Communication:

• Communicate effectively with students, families, and colleagues across a wide range of school-based scenarios.
• Respond to family concerns promptly, professionally, and effectively.
• Manage phones (answer calls, redirect calls, take messages, place calls, and create school announcements).
• Support in the writing and editing of letters, promotional materials (e.g. brochures, newsletters), and family communications.
• Live the RMP values in all interactions with students, staff, families and guests who enter our building.

Technology Systems:

• Manage the collection and maintenance of all required student data and ensure that it is up-to-date and always accurate within our student information system of record (Infinite Campus). This includes period-level attendance data.
• Effectively track students and prospective students from the SchoolChoice process through enrollment to maximize school enrollment counts.
• Process student applications into data management systems.
• Maintain knowledge and skills proficiency within Infinite Campus and other front office technologies through various RMP and DPS learning opportunities. 

Scheduling:

• Develop a Master Schedule in collaboration with the Principal
• Create student schedules
• Manage Schedule request process and schedule changes
• Ensure student schedules achieve the completion of required coursework
• Work with the Central Office Student Information Systems (SIS) team to ensure that all classes are coded and weighted properly in our student information system of record (Infinite Campus).

    Campus/Network Support:

• Provide front desk coverage, phone support, and interpretation support for families and staff.
• Assist with student recruitment.
• Prepare academ