Hotel Greeter - Soho Beach House Miami

<p><strong>The role…</strong></p> <p>At Soho House the <strong>Greeters </strong>values the safety of all members, guests, and staff and ensures the Soho House experience is not compromised. It is a crucial aspect of this role to monitor site activity throughout the premises and be well-versed in local laws and regulations that support the daily functions of a high-volume members club, hotel, spa, gym, beach/pool, food and beverage operations.</p> <p>A successful Greeter will be dependable, proactive, punctual, and always remains professional and approachable.  You will have a strong attention to detail, follow through, as well as the ability to multitask and prioritize needs while maintaining composure, focused and achieving deliverable goals.</p> <p><strong>Main Duties</strong></p> <ul> <li>Greets and directs all members/guests with open arms and in a hospitable manner</li> <li>Build relationships with members/guests and communicate any red flags and positive feedback for management to assess</li> <li>Ensure any guest related concerns are addressed and action items have been set and a manager is notified</li> <li>Influence a fun and positive atmosphere by being approachable and professional</li> <li>Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; preventing trespassers</li> <li>Ensure events and House experiences maintain the Soho House experience but are also safe, secure, and meet local standards</li> <li>Maintain a clean, sanitary, and safe work environment</li> <li>Controls traffic flow by directing foot traffic</li> <li>Maintains organization's stability and reputation by complying with legal requirements</li> </ul> <p><strong>Required Skills/Qualifications</strong></p> <ul> <li>Experience in customer service focused role preferred</li> <li>Strong communication and people skills while also cognizant of the bottom line and supporting the team to ensure we optimize the opportunity to generate various revenue streams</li> <li>Problem solving skills and bring conflict resolution to any anticipated or current matter</li> <li>Detailed oriented, articulate and the ability to multi-task in a high-volume and demanding work environment</li> <li>An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis, but is mandatory when needed</li> <li>Friendly and approachable as well as proven written and oral communication skills</li> <li>Ability to work effectively under time constraints and deadline