Patient Access Representative I

JOB SUMMARY:

The Patient Access Services Representative Patient Access Specialist I is an entry-level position focused on learning and

mastering the fundamental aspects of patient registration and customer service. The specialist will work under close

supervision while gaining confidence and accuracy in registration processes. Performs all outpatient

registration functions and performs insurance verification. Ensures that patients meet financial

requirements. Provides general information to office/clinic users, patients, and families. Communicates effectively to

service delivery areas to maximize patient flow and customer service. Provides excellent patient focused customer

service.

GENERAL REQUIREMENTS:

• Performs all job responsibilities in alignment with the mission and vision of the organization.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Wears protective clothing and equipment as appropriate.

GENERAL SKILLS:

• Ability to communicate in English, both verbally and in writing.
• Additional languages preferred.
• Strong written and verbal skills.
• Basic Computer Skills

WORKING CONDITIONS:

• General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
• May be exposed to high noise levels and bright lights.
• May be exposed to limited hazardous substances or body fluids, or infectious organisms.
• May be required to change from one task to another or different nature without loss of efficiency or composure.
• Periods of high stress and fluctuating workloads may occur.
• May be scheduled as needed including overtime.

PHYSICAL REQUIRMENTS & DEMANDS:

• Have near normal hearing: Hear alarms/telephone/normal speaking voice.
• Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors.
• Have good manual dexterity.
• Have good eye-hand foot coordination.
• Ability to perform repetitive tasks/motion.
• Continuously within shift (67-100%): Standing, Walking.
• Frequently within shift (34-66%): Bending/Stooping, Pushing/Pulling, Lift/carry up to 20lbs, Lift/carry > 20 lbs. with assistance.
• Occasionally within shift (1-33%): Sitting, Climbing, Twist at waist, Lift/Carry > 50 lbs. with assistance, Reaching above shoulder.

MISSION STATEMENT:

QUALITY HEALTHCARE: In our continuing effort to enhance the quality of life for the communities we serve, the Hospital Authority of Miller County is committed to the delivery of superior, safe, cost-effective healthcare through the provisions of education prevention, diagnosis and treatment.

JOB SPECIFIC COMPETENCIES:

• Responsible for obtaining necessary demographic and financial data through patient interviews and system queries to complete the pre-registration process.
• Assures all check-in procedures are completed, and monitors patient wait times, communicating changes to

the patient, as necessary. Reads and interprets insurance responses.

• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Accurately performs medical record maintenance and releases.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guide