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Exemption Status:

Exempt

Hiring Range:

$59,051.20 - $106,308.80

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8-4:30

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5946 IS OCM

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

We are seeking a detail-oriented Epic Access Analyst to lead day-to-day provisioning, deprovisioning, and modification of Epic application access within a high-volume hospital environment. This role is critical to ensuring secure, timely, and compliant access to Epic systems that support patient care operations.
Responsible for implementing and supporting clinical and business applications and collaborating closely with operational stakeholders to ensure that technical solutions effectively align with business processes.

Key Responsibilities:

1.Manage and execute work in a high-volume ServiceNow queue, handling hundreds of joiner, mover, and leaver access requests weekly.

2. Prioritize and route tickets based on impact, urgency, patient-care considerations, risk level, and defined SLAs.

3.Troubleshoot end-to-end access issues, including request intent, user attributes, role mapping, provisioning outcomes, and in-application authorization.

4. Own and maintain the Epic access catalog (roles, entitlements, risk tiers, prerequisites, approval workflows), ensuring accuracy as clinical and operational workflows evolve.

5. Collaborate cross-functionally with Epic teams, HR, IT, and operational stakeholders.

I. Major Responsibilities:

Project and Team Deliverables:
1.    Works on cross-functional projects, attends project meetings, and ensures tasks are completed within the project scope and management guidelines.
2.    Proactively identifies barriers to completing work and escalates issues as needed.
3.    Attends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communication.

Product Evaluation and Application Support:
1.    Attends product demonstrations and assess system functionality against customer requirements.
2.    Participates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users.

Collaboration and Configuration:
1.    Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
2.    Configures application features, security settings, and develop support documentation, including test scripts and workflow diagrams.

Technical Troubleshooting:
1.    Investigates and resolves issues related to application, system configuration, and security setup.
2.    Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
3.    Troubleshoots application components within server configurations, including system services and interface jobs.
4.    Works with third-party vendors to install, configure, and troubleshoot vendor software.
5.    Effectively participates in critical incident response and escalate appropriately as needed.

Documentation and Training:
1.    Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
2.    Partners with the training team to create end-user training materials.

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