(USA) Senior Manager, Data Science - AI Scenario and Sequence Planning

Position Summary...

What you'll do...

Join Walmart’s AI Revolution in Last-Mile Delivery

In Walmart’s Last-Mile Delivery team, we’re building intelligent systems that combine real-time data, AI agents, and scalable platforms to power our delivery infrastructure. Spark Driver—our largest last-mile network—now spans all 50 states, reaches over 94% of U.S. households, and plays a pivotal role in Walmart’s eCommerce growth by enabling fast, flexible, and cost-effective fulfillment.

Position Summary

We are seeking a Sr. Manager of AI Scenario and Sequence Planning who can turn repetitive, manual operational problems into intelligent, automated workflows. This role will map current-state exception handling, design orchestration between agents, humans, and tools, and lead the development of agent-driven automation for triage, intervention, and resolution.

What You'll Do

• Define and map workflows across Spark’s last-mile operations where automation can be applied.

• Build orchestration frameworks to coordinate between AI agents, operations teams, and tooling systems.

• Collaborate with engineering to implement agent-driven resolution flows for key exception types.

• Track system performance for auto-resolution rates, manual escalations, and intervention speed.

• Partner with Ops, Product, and Adoption leads to refine workflows for usability and impact.

• Continuously improve workflows based on telemetry, operational feedback, and impact metrics.

Basic Qualifications

• 5+ years of experience in operations design, process automation, or workflow engineering.

• Deep understanding of fulfillment or last-mile operations in a fast-paced environment.

• Experience working with AI/ML teams on real-time or event-driven systems.

• Strong analytical skills and comfort working with exception telemetry and operations metrics.

• Ability to translate operational complexity into modular, automatable workflows.

Preferred Qualifications

• Experience with exception management systems or intelligent workflow platforms.

• Knowledge of agentic system design or multi-agent orchestration.

• Track record of improving resolution speed and reducing manual triage in operations.

• Background in behavioral ops, process mining, or digital twins.

• Skilled in cross-functional coordination across engineering, product, and ops.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

‎ 

‎ 

‎ 

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

‎ 

For information about PTO, see https://one.walmart.com/notices.

‎ 

‎ 

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

‎ 

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

‎ 

For information about benefits and eligibility, see