Director of Customer Success and Growth

 
 

Director of Customer Success and Growth 

 

The Company You’ll Join 

Amperon is where energy data meets AI: the forecasting company of the energy transition. Power and utility companies rely on our data infrastructure and forecasting models to keep the grid reliable, run their assets economically, and decarbonize faster. Our customers (utilities, generators, traders, and retailers) make decisions worth millions of dollars every day off our forecasts. We have offices in Texas and are a remote-first company. 

 

Our Strategy 

We are modernizing the data and AI stack the grid runs on: improving reliability, optimizing asset economics, and accelerating decarbonization for grid operators, asset owners, and the people they serve. We are building the next generation of energy analytics and forecasting products, and we want you to help us get there. 

 

About The Role 

Customer Success is the center of how we keep and grow the relationships the business runs on. This role leads that team, owns our retention number, and shapes how Customer Success works here as the company grows. 

You lead our Customer Success Managers and Analysts directly and partner closely with Sales, Product, Engineering, and Data Science to keep customers successful. We hire for the person, not the résumé checklist: we would rather bring on a sharp, motivated leader and teach them the energy markets than hold out for someone who looks perfect on paper. 

You will start with the US team. LATAM and EMEA folds in as we grow. 

 

You’ll be 

• Leading, coaching, and developing the Customer Success Managers and Analysts. Hiring, growing, and getting the best out of each of them. This is the heart of the job. 

• Owning the entire customer book. Your team manages sections day to day; every account rolls up to you, and you stay close to the ones that matter most. 

• Owning gross dollar retention (GDR), the number you are measured on: customer health, success plans, interventions, and quarterbacking every renewal. Sales runs the commercial close; you run the retention play behind it. 

• Reading retention risk before it surfaces in a renewal, mobilizing to fix it, and giving Sales and Finance a read they can fold into the forecast they own. 

• Partnering with Sales on expansion: spotting and qualifying growth signals, handing them pipeline they can act on, and planning and running renewals together. 

• Being the voice of the customer inside Amperon: turning real usage and feedback into a direct line to Product and Markets & Technical Services. 

• Modernizing how the team works: sharpening health scoring, the retention motion, and the tooling, and bringing AI into the CS playbook as the business grows. 

 

What Success Looks Like 

In your first 90 days 

• You know our customers, our product, the market, and your team. 

• You have assessed the book (health and retention risk, account by account) and given Sales and Finance a read they can trust. 

• The team feels steady under you, and you have a clear plan to strengthen retention. 

In your first 12 months 

• Industry-leading GDR, and an NDR number you and Sales hit together. 

• A healthier, better-instrumented book and a stronger, more capable team. 

• A steady flow of qualified expansion pipeline for Sales. 

• A sharper, more modern CS motion (with AI doing real work in it). 

 

We Think This Role Would Be A Great Fit If You Have 

 

• Led and coached a Customer Success and/or Account Management team (3+ years managing people, across a couple of roles).  

• Owned