Head of Product Operations

Why Socure?

At Socure, we’re on a mission—to verify 100% of good identities in real time and eliminate identity fraud from the internet.

Using predictive analytics and advanced machine learning trained on billions of signals to power RiskOS™, Socure has created the most accurate identity verification and fraud prevention platform in the world. Trusted by thousands of leading organizations—from top banks and fintechs to government agencies—we solve real, high-impact problems at scale. Come join us!

About the Role

The Head of Operations for the Product & Technology Center of Excellence is a strategic leadership role responsible for driving operational efficiency, enabling cross-functional alignment, and ensuring that the Product and Technology teams deliver on business-critical goals. This role serves as the operational backbone of the COE, working closely with the CPO, CTO and other senior leaders to standardize processes, track performance, and implement strategic initiatives that support sustained growth and excellence.

What You'll Do

• Strategic Partner to the CPO, CTO, Head of DS and AI:
  Act as a key strategic partner to the CPO, CTO and Head of DS and AI, providing insights, recommendations, and operational support to drive the COE’s priorities and initiatives. Support the CPO in preparing strategic materials for board of directors’ meetings and communicating with stakeholders.

• Goal Setting and Performance Tracking:
  Collaborate with Product and Technology leaders to set and track progress against goals and objectives. Identify areas that need additional resources or focus and work to address potential roadblocks.

• Go-To-Market (GTM) Strategy:
  Develop and execute GTM strategies in collaboration with Product, Marketing, Sales, and Customer Success teams. Partner with Marketing to define and refine messaging, positioning, and promotional strategies to enhance market penetration and customer engagement.

• Go-To-Market (GTM) Execution:
  Establish a structured approach to product documentation, ensuring that sales teams, customer success, and clients have access to clear and comprehensive materials. Lead training initiatives for internal teams (e.g., Sales, Customer Success, and Support) to ensure they are well-equipped to position and support products effectively. Oversee the development of enablement materials such as sales decks, FAQs, demo scripts, and competitive intelligence. Drive feedback loops from the GTM teams back to Product & Technology to inform continuous improvement and innovation.

• OKRs Management:
  Oversee the management and alignment of OKRs (Objectives and Key Results) for the Product & Technology COE. Ensure that goals are coordinated with other COEs (e.g., Commercial, Finance) and drive accountability across teams.

• Product P&L and Financial Oversight:
  Partner with Finance, Product heads, and senior executives to establish and track Product P&Ls. Provide insights into financial performance and align resource allocation with strategic priorities.

• Product Roadmap Transparency:
  Lead efforts to ensure transparency and visibility of the Product & Technology roadmap across the organization. Provide consistent updates on progress, priorities, and changes to the entire company.

• Budget Management:
  Manage the COE’s budget, working closely with the CPO, CTO, and Finance team to optimize resources and ensure alignment with business goals.

• Standardization of Product Development Lifecycle Processes:
  Standardize the product development life cycle across all product lines to ensure consistency, efficiency, and scalability. Implement best practices and drive continuous improvement in development methodologies.

• Cross-Functional Alignment:
  Drive operational alignment across the Product & Technology COE and other COEs. Facilitate communication and collaboration with Chiefs of Staff, ensuring that operational goals are met and initiatives are coordinated.

• Communication and Stakeholder Engagement:
  Establish and maintain communication channels to drive visibility and engagement across the Product & Technology COE. Organize All-Hands meetings, quarterly goals reviews, and regular updates to keep stakeholders informed.

• Organizational Transformation:
  Consult on organizational transformation initiatives to drive operational efficiency and manage change effectively within the Product & Technology COE.