Program Manager

Koniag Advisory Business Solutions LLC, a Koniag Government Services company, is seeking a Program Manager to support KABS and our government customer in Oklahoma, OKC. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Join Our Team Where Leadership, Accountability, and Results Matter. Koniag Advisory Business Solutions (KABS) is seeking an experienced, highly organized, and mission-focused Program Manager to lead a large-scale Indian Health Service coding and billing operation supporting hospitals and clinics across the Northern and Southern Tiers in Oklahoma. This role is central to reducing a substantial coding and billing backlog, restoring compliance and currency, maximizing collections, and building a high-performing team capable of supporting future program expansion.

This is a hands-on leadership role for a professional who understands healthcare operations, medical coding, medical billing, revenue cycle performance, and client-facing program management. The Program Manager will oversee contract staff, coordinate technical and operational performance, engage directly with hospitals and clinics, and serve as the primary point of accountability for schedule, staffing, service quality, backlog reduction, productivity, and customer satisfaction.

The Program Manager is responsible for overall management, coordination, and performance of the IHS coding and billing contract supporting both Northern and Southern Tiers. The Program Manager leads the contract team, manages operational execution, monitors technical performance, supports staffing and onboarding, and ensures the contractor meets programmatic goals for timely coding, billing, backlog reduction, productivity, and quality.

This position oversees the integrated performance of the coding and billing teams, including the Coding Supervisor, Coding Lead, Coder III staff, Billing Supervisor, Billing Lead, and Billing III staff. The Program Manager serves as the primary interface with Government leadership and ensures work is completed on time, within scope, and in accordance with contractual, operational, regulatory, privacy, and security requirements.

Program Scope:
The initial contract team is expected to include:
• One Program Manager.
• Billing Team: Medical Records Technician - Biller V (Supervisor), Medical Records Technician - Biller IV (Lead), and Medical Records Technician - Biller III.
• Coding Teams: Medical Records Technician - Coder V (Supervisor), Medical Records Technician - Coder IV (Lead), and Medical Records Technician - Coder III staff.

Work Schedule and Location:
This position is based in Oklahoma City, Oklahoma, with regular on-site presence expected, especially during startup, onboarding, customer meetings, staff supervision, and performance management activities. Work hours may flex based on operational and customer requirements. Travel to supported hospitals, clinics, or customer meetings will be required.

Program Leadership and Contract Management:
• Lead the overall execution of the IHS coding and billing contract for both Northern and Southern Tiers.
• Serve as the primary point of contact for Government customers, including Northern Tier and Southern Tier leadership.
• Ensure the contract meets programmatic goals related to backlog reduction, coding throughput, billing throughput, timeliness, compliance, and collections.
• Develop and maintain the master program plan, staffing plan, workflow plan, and performance monitoring approach.
• Coordinate and monitor schedule, staffing, pricing inputs, and technical performance across all contract functions.
• Identify performance risks, operational bottlenecks, and staffing gaps, and implement corrective actions promptly.
• Lead internal status reviews and customer meetings and provide clear updates on progress, challenges, and mitigation actions.
• Support contract administration activities, including proposals, contract modifications, staffing changes, preparing monthly reporting deliverables, assist with internal accounting and operational planning as needed.
• Ensure all work is performed in accordance with contract requirements, applicable law, IHS policy, privacy standards, and company procedures.

Operational Oversight:
• Direct and supervise all staff assigned to the contract.
• Oversee day-to-day operations of both the coding and billing teams to ensure efficient workflows and balanced workloads.
• Monitor productivity against program expectations, including coder throughput and biller throughput.
• Ensure staff are focused on high-v