VP Operations North America

The Vice President, North America Rx Operations is a strategic, operational leader responsible for overseeing end-to-end manufacturing across the NA network, and as part of the Global Operations Leadership Team. This role will drive operational excellence, continuous improvement, and cross-functional alignment to drive capacity and quality resulting in a compelling customer experience. The VP will shape long-term network strategies while ensuring executional excellence in day-to-day operations, fostering a culture of innovation, accountability, and performance. A strong process orientation, extensive experience with integration, and a proven ability to drive results through others are essential to excel in this role.

Strategic Leadership 

• Develop and implement breakthrough manufacturing strategies aligned with company goals and future growth opportunities, with a strong focus on process orientation and seamless integration of new initiatives.

• Anticipate industry trends and technological advancements to ensure a future-ready operations model.

• Guide organizational structure, talent planning, and capability development to support scalable manufacturing operations, leveraging process-driven approaches for integration and alignment focused on a Compelling Customer Experience.

Operational Excellence 

• Lead manufacturing, engineering, and operational teams in executing highly efficient, cost-effective, and quality-driven processes, ensuring all operations are process-oriented and standardized for consistency.

• Champion continuous improvement using Lean, Six Sigma, or other process optimization methodologies, and ensure these methodologies are integrated across the network.

• Own KPIs across productivity, yield, quality, cost, and delivery.  Analyze metrics and deploy actions to achieve and exceed targets by driving results through the leadership and empowerment of others.

Change Management & Innovation 

• Serve as a change agent, instilling an adaptive mindset and empowering teams to embrace transformation, with a focus on integrating new processes efficiently into existing operations.

• Encourage innovation across processes, products, and people practices, maintaining a competitive edge in global manufacturing by promoting a culture of integration and collaboration.

• Promote, implement digital manufacturing, and smart factory technologies, ensuring their integration into current processes for maximum impact.

Cross- functional Collaboration & Communication

• Collaborate across R&D, Commercial, Quality, Supply Chain, HR, and Finance teams to deliver seamless operations, emphasizing process alignment and integration across functions.

• Drive integrated planning, resource alignment, and capital project execution through a process-oriented approach.

• Communicate strategic vision and operational performance effectively across all levels of the organization, ensuring that process changes and integration efforts are clearly understood and adopted.

Stakeholder & Customer Focus 

• Balance diverse internal and external stakeholder needs while maintaining ethical standards, using structured processes to ensure transparency and alignment.

• Maintain a strong customer-centric mindset, aligning operations with voice-of-customer insights to ensure satisfaction and loyalty, and integrating feedback into operational processes.

• Be an active contributor to the Global Operations Leadership Team in advancing our organizational capabilities and processes, with a focus on integration and process improvement.

Leadership Attributes

• Process Orientation – Designs, implements, and optimizes structured processes to ensure consistency, scalability, and operational excellence.

• Strategic Mindset & Vision – Sees future possibilities and translates them into actionable strategies.

• Plans and Aligns – Integrates risk-aware, adaptive plans with organizational goals.