Specialist Provider Onboarding

Location

New York, New York

Shift:

Day (United States of America)

Description:

Specialist Provider Onboarding  

The Provider Onboarding Specialist plays a pivotal role in enhancing the provider new-hire experience by managing a comprehensive onboarding process. This role involves a higher level of responsibility, including process optimization, stakeholder management, and compliance oversight. Additionally, the Provider Onboarding Specialist supports strategic improvements status changes and off-boarding policies and procedures.

Essential Job Duties

• Oversees and enhances provider pre-hire and onboarding checklists, ensuring timely completion and process efficiency.
• Serves as the primary liaison for leadership, practice managers, and new providers, delivering updates and resolving complex onboarding issues.
• Develops and implements process improvements to streamline onboarding, status changes and offboarding workflows.
• Coordinates and collaborates with various stakeholders; including but not limited to NYPMG Physician Services, NYPH Administration, Human Resources, Physician Recruitment, University Departments, Marketing, Medical Staff Office, Payer Enrollment, Business Development and leaders to facilitate a comprehensive, seamless onboarding process for all new providers.
• Proactively identify potential delays in the onboarding process and take corrective action to avoid disruptions. Escalates and resolves high-priority issues and works cross-functionally with all stakeholders to ensure seamless onboarding. Conducts onboarding training sessions for internal stakeholders to improve onboarding compliance and efficiency.
• Ensures adherence to state, federal, and organizational policies regarding provider credentialing, enrollment, and onboarding. Coordinates provider off-boarding activities including notifications and system deactivations to align with Corporate Compliance requirements.
• Manages confidential provider and practice-related information with the highest level of discretion.
• Leads onboarding projects and initiatives aimed at enhancing provider experience and reducing time-to productivity.
• Assists in the creation and refinement of onboarding, offboarding and status changes practices including process and policy development to ensure alignment with organizational goals and regulatory standards.
• Tracks key onboarding metrics (e.g., time-to-productivity, credentialing timelines, provider satisfaction) and generate reports for leadership to identify trends and areas for improvement.
• Trains and mentors onboarding coordinators, ensuring understanding of best practices and compliance requirements. Performs other special projects and duties as assigned.

Required  Qualifications

• Bachelor’s degree or equivalent work experience
• Advanced training or certification in healthcare administration or project management
• 5+ years of healthcare experience, preferably in a physician practice or credentialing setting
• Proven experience in project management and process optimization
• Strong customer service, organizational, interpersonal and communication skills
• Experience working cross-functionally with senior leadership and multiple departments
• Ability to manage high-priority tasks in a fast-paced environment

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$74,000-$111,000/Annual

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