Front of House Service Lead

About the Role:

If you are interested in contributing to this kind of engaging work, we are interested in talking to you! We are currently looking to add a Front of House Service Lead to our Café team. This team is dedicated to providing excellent food and customer service to every customer.

Hours between 7:30 a.m. – 3:30 p.m.

What you'll do:

• Proactively greets (by name for repeat guests) and interacts with guests within 5 seconds of arrival

• Assists new guests in kiosk use

• Provides menu and nutritional information to guests with special dietary restrictions

• Communicates dietary restrictions to kitchen personnel when order is placed

• Compares completed guest orders to guest tickets to ensure accurate preparation and presentation

• Communicates with guest if there is a problem with the order, makes necessary accommodations with supervisor approval

• Organize multiple guest orders to ensure that food is delivered in a timely and efficient fashion

• Accurately receives orders in person, on the phone, or online, processes payments and makes change

• Accurately processes refunds or voids with management approval

• Accurately counts cash drawer and receipts at end of shift and performs daily till balance

• Prepares and maintains beverage stations

• Maintain stock of condiments, service items

• Maintain cleanliness of dining rooms, brown bag area, order area, pick-up area and beverage areas

• Report item shortages to FOH Supervisor or Chef for ordering

• Reports broken or damaged items to FOH Supervisor or Chef for correction

What you'll need:

• Must be 18 years or older

• Utah county food handler’s permit

• Maintain a positive, welcoming, professional attitude in stressful situations

• Read English and understand menu preparation and nutritional information

• Able to describe and discuss menu items and nutritional information with guests

• Read and speak English fluently

• Must be able to lift 30lbs above head

• Ability to stand and walk for a full shift

• Observe dining room traffic to more efficiently navigate to the correct table

• Communicate and interact with guests in a friendly, courteous and hospitable manner

• Handle guest complaints effectively and diplomatically; Discern when guest issues need to be taken to the next level of supervision

• Self-motivate and work independent of supervision

• Take direction when necessary

• Outgoing and congenial

• A High School education is preferred with 0-2 years of working experience.

• Able to coach and lead team in problem solving, service, and team building

Our Benefits & Perks:

You will be part of an engaged, inclusive, global community that values family, giving back, beauty, and sustainability. We offer competitive benefits to eligible employees with comprehensive medical, vision, and dental coverage; supplemental life, short-term, and disability insurance; free access to health coaches, therapists, and an onsite fitness center; a health savings account & 401k with company match; an incentive bonus program; and access to our top-quality beauty & wellness products. You'll also be empowered to prioritize what's important to you through flexible work arrangements and a generous vacation policy. Thinking about expanding your family? We have generous maternity and paternity leave too.

Our Commitment:

We are proud to be an equal opportunity employer seeking diversity in qualified applicants for employment.  At Nu Skin we strive to create an environment where success is independent of race, ethnicity, age, gender identity, gender expression, sexual orientation, religion, national origin, ancestry, genetic information, medical condition, disability, marital or veteran status, or any other legally protected status.

Applicants with disabilities who need assistance with the application process may be entitled to reasonable accommodation in accordance with applicable law. If you need assistance in completing an application or participating in an interview because of a disability, please contact our Talent Acquisition team at recruiting@nuskin.com

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