Senior Manager, Engineering Strategy & Operations

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

The Sr. Manager of Engineering Operations and Strategy will serve as a key member of the engineering leadership team, responsible for driving operational excellence, organizational effectiveness, and long-term strategic initiatives across the global engineering organization. This leader will partner closely with the SVP of Engineering, and other cross-functional executives to align engineering processes, resources, and roadmaps with the company’s strategic goals.

This role serves as a critical link between engineering execution and business strategy, ensuring teams operate with efficiency, deliver high-quality outcomes, and align with broader company objectives.

We are seeking a seasoned Engineering Sr. Manager to lead the growth and scale of engineering operations programs. As part of the Engineering Strategy & Operations team, this role is responsible for building a world-class technical enablement and deployment program that empowers engineers to tackle complex customer challenges using the Salesforce Platform.

The ideal candidate is a data-driven, people-centric leader who brings a blend of strategic thinking, operational discipline, and deep understanding of modern engineering practices.

You will be responsible for defining onboarding experiences, technical training programs, and engagement models that prepare engineers to deliver secure, scalable, and high-performance solutions. Your efforts will lay the groundwork for how engineers drive platform adoption, enhance technical health, and accelerate customer time-to-value in the field.

This is a hands-on leadership position that blends strategic program ownership, technical acumen, and operational scale. You will collaborate closely with cross-functional partners across Product, Engineering, and Customer Success to instill engineering rigor and deliver impactful solutions for Field Service Cloud. This is an individual contributor role.

Your Impact
 

Engineering Leadership & Enablement

• Act as a trusted advisor and partner to senior engineering leaders, improving alignment, communication, and decision-making.

• Anticipate upcoming priorities, risks, and decision points, proactively driving alignment and action.

• Advocate for leadership effectiveness, team engagement, and organizational health across the engineering organization.

• Provide mentorship and guidance to engineering leaders on operational best practices, organizational health, and execution rigor.

• Foster a culture of engineering excellence, continuous learning, and customer-first problem solving.

• Lead and grow a team of technical enablement leads responsible for onboarding and scaling engineers globally.

• Build pathways that support engineering leaders in scaling teams, improving engagement, and driving customer-centric outcomes.
   

Operational Excellence

• Drive V2MOM planning and execution, ensuring alignment, progress tracking, and accountability across engineering leadership.
  Own end-to-end headcount management, including attrition backfills, hiring strategy, workforce planning, and global resource allocation in alignment with leadership priorities.

• Maintain strong oversight of engineering health metrics, ensuring visibility, accountability, and timely resolution of operational gaps.

• Help drive financial planning and budget management, including forecasting, cost optimization, in partnership with finance