Central Revenue Operations Lead

ABOUT BASETEN

Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $300M Series E, backed by investors including BOND, IVP, Spark Capital, Greylock, and Conviction. Join us and help build the platform engineers turn to to ship AI products.

About the Role

The go-to-market playbook that worked for the last decade is being rewritten. AI is fundamentally changing how companies generate pipeline, close revenue, and retain customers. Most organizations are bolting AI onto legacy processes. We want to design the GTM engine from the ground up in line with Baseten’ scaling needs—and we need someone to lead that transformation.

We're looking for a Revenue Operations Lead to build and own the operational foundation of our GTM engine. You'll be responsible for building, managing, governing, and iterating on the GTM system that drives pre and post-sales execution. This role requires balancing a working knowledge of how sales motions, processes, and technologies have functioned historically with a fresh perspective that fundamentally rethinks the entire system.

You'll think like an agile product manager—experimenting with new capabilities, determining what scales, and then streamlining as you validate value back to your customers (the revenue organization). Success means running a well oiled revenue operation while also building for the future, standing in front of the world in 3 years and explaining how we built the best AI-native revenue engine in the industry. Our hypothesis is that companies that figure out AI-first GTM will have a structural advantage for the next decade. If you’ve been waiting for a chance to design the future way that revenue operations will work in a best-in-class and scalable way, then this is your opportunity

What You'll Own

Process Design & Future proof Revenue Architecture

• Document, standardize, govern and continuously improve core GTM processes across the full customer lifecycle (TOFU, sales process, lead routing, account assignment, account management, post-sales customer journey)

• Design systems where we can define and scale AI<>human workflows / agents in the right places at the right time

• Implement sales methodologies within operations, leveraging AI-powered workflows where possible, to guide / streamline sales and post sales execution

• Create scalable processes that supports the growth trajectory of Baseten

Data Foundation & Intelligence

• Break down silos between marketing, sales, and CS data to create a unified data foundation—a single source of truth that powers decision-making across the funnel

• Establish and enforce data governance standards ensuring clean, reliable data across all GTM systems to drive both AI and human actions in unison across teams

• Democratize analytics and insights to empower everyone in the revenue organization to understand the current state, strengths, and opportunities across the customer journey

• Build automated intelligence loops—feedback systems that continuously learn from wins and losses, automatically adjusting targeting, messaging, and resource allocation

• Design and maintain data models that support AI-driven forecasting, pipeline analysis, and performance tracking

• Build and own an always up-to-date comprehensive data strategy (enrichment) of Baseten’s ICP / TAM / contact database

GTM Systems & Tech Stack

• Lead with a strong POV and hypothesis on where to build vs. buy, testing and iterating as you go

• Design, implement, and optimize our core GTM technology stack for the future

• Administer Baseten’s current tech stack, ensuring it works properly, the team knows how to leverage it, and that we are getting the highest ROI out of our investments

• Build sophisticated automation and AI-powered workflows that eliminate manual work and improve rep productivity

• Develop and run a strong “agile” product development process to accelerate how we build and iterate on our entire GTM technology stack

Thought Leadership & Documentation

• Document frameworks, publish learnings, and build the intellectual property that defines t