Operations & Services Manager - Branham

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. 

POSITION SUMMARY:

LifeMoves | Branham Lane, located in south San Jose, supports single adults and adult families/multi-generational households. The program offers on-site services and connections to additional resources, including assistance with housing searches and meeting basic needs. LifeMoves aims to help participants achieve self-sufficiency through various support services, such as financial workshops, resume building, nutrition guidance, and conflict resolution, with the ultimate goal of securing permanent housing.

The Operations & Services Manager plays a critical role in supporting the Program Director and ensuring the smooth day-to-day operations of the Branham Lane Interim Emergency Housing Program. plays a key role in supporting the daily operations, safety, and overall success of the program they are leading. This role models the agency’s values by treating everyone with respect and care, and creating a culture where clients and staff feel welcomed and empowered. 

One major focus of this role is building strong team relationships, inspiring professional growth, and helping maintain a healthy and positive program culture. They provide trauma-informed guidance and supervision to their programs team, helping staff grow through coaching, mentoring, and encouragement. The role partners closely with leadership of the Program & Services Department to identify training needs, strengthen team communication, and ensure consistent delivery of high-quality, client-centered services and data input.

This role plays an important part in keeping the program safe and supportive. They work with staff and clients to identify safety concerns, provide education, and partner on solutions. They maintain strong relationships with community partners and funders, ensuring that contracts are followed and that external relationships stay positive and professional. Throughout all their work, this role leads with curiosity instead of assumptions, promotes continuous learning, and helps move the program forward with creativity, teamwork, and a focus on the mission.

KEY RESPONSIBILITIES

• Manage daily program operations to ensure services are safe, welcoming, and effective.

• Support budgeting, scheduling, and administrative tasks to meet program goals.

• Identify and address safety, training, and data-related needs with staff and leadership.

• Communicate timely updates between program staff and leadership to maintain alignment.

• Supervise, coach, and mentor staff using trauma-informed and strengths-based practices.

• Help foster a positive, supportive, and respectful team culture.

• Lead staff meetings, team check-ins, 1:1 supervision, and client-facing meetings.

• Assist with hiring, onboarding, scheduling, and performance evaluations for staff.

• Ensure client services are trauma-informed, ethical, and client-centered.

• Provide direct client support and crisis intervention when needed; maintain a small caseload if required.

• Oversee case management documentation to ensure accuracy and compliance.