Customer Service Representative

Description

At this time, a Customer Service Representative (Contract Administrator) is needed to be responsible for loading and balancing all incoming contracts and payments into the administrative system in a timely manner. Assists customer and dealer cancellations and contract inquiries. Works under immediate supervision, relying on instructions and pre-established guidelines to perform job functions.

*Hybrid Career Opportunity after Training*

*Strongsville, Ohio Location*

Schedule: Monday - Friday: 8:00 am - 5:00 pm (Hybrid schedule opportunity after Training - Approx 2 months). 3 Days at home and 2 days in the Strongsville, Ohio office. Days TBD.

Compensation: Starting pay at $17.00 - $19.00 per hour. Comprehensive Benefits Package! Exceptional Growth Opportunities!

Essential Functions:

• Process all missing information and pending contracts by reviewing contract eligibility and standard guidelines
• Make contract corrections in the system per dealer requests
• Update notes in the system for all emails received and contract-related phone calls
• Process ACH remittances
• Answer customer questions regarding contracts and cancellations
• Provide cancellation quotes and process cancellations
• Assist dealers with navigating the Dealer Portal
• Collaborate with rates teams when products are not consistent on incoming contracts
• Manage incoming checks daily before giving them to the accounting department
• Contact dealers/agents for contract rejections and issues
• Manages closing each week and sends out targets to the proper people
• Backup the manager when they are out
• Load and balance all contract payments into the system
• Add new users to Dealer Portal per dealer requests
• Net approved claims on batches
• Process contract transfers and cancel/rebooks
• Contact dealers/agents for contract rejections and issues
• Reply to production department emails for assistance with invoices, refunds, and general questions
• Assist with yearly audits
• Other duties as assigned

Requirements

Education and Qualification Requirements:

• High school diploma or equivalent.
• Minimum 2 years of basic administrative experience
• Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy.
• Proficient in Microsoft Office programs such as Outlook, Excel, and Word.
• Detail oriented, accurate and highly organized.
• Excellent written and verbal communication skill.
• Reliable and punctual.
• Ability to plan, organize, prioritize, and complete assignments in a timely manner.
• Ability to work both collaboratively and independently.
• Ability to manage environmental and process change in a positive manner.
• Ability to perform basic math functions, such as addition, subtraction, multiplication, and division.

Preferred Requirements:

• Ability to work in a fast-paced environment.
• Ability to communicate and work with a diverse team.

Work Environment and Physical Requirements:

• Vision acuity is required to include close vision, color vision, distant vision, and the ability to adjust focus
• Ability to grasp objects such as telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
• Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds
• Ability to frequently sit for long periods of time
• Ability to hear and talk, both in person and by phone
• Ability to spend extended hours in front of a computer screen