Senior Client Services Manager

At a glance:

This is a senior-level, client-focused position responsible for leading major client relationships and driving growth at our fast-paced, results-oriented agency. In this role, you will collaborate across internal teams to ensure client goals are met, serving as the strategic lead and primary point of contact between the client and the agency on some of Rainstorm’s largest key TV accounts. You will be responsible for driving strategy, ensuring alignment, maintaining client satisfaction, and fostering business growth for both our clients and the Agency. The Senior Client Services Manager will have the opportunity to be part of a close-knit client services team, where their leadership will play a key role in managing, training, and mentoring direct team members.

While this is a remote role, periodically accommodating meetings in different US time zones is expected. Preference may be given to candidates in Eastern time zones.

What does a Senior Client Services Manager do at Rainstorm Direct?

Drive the success of your client accounts.

• Lead and grow integrated video campaigns (TV and CTV) for large key agency accounts as the primary point person for day-to-day account management.
• Understand client’s goals and objectives and collaborate effectively with our integrated planning, buying and analytics teams to drive business growth and outcomes as well as lead high-level agency business discussions with management team.
• Establish high-level, long-term client relationships with a strategic mindset and serve as main facilitator of cross-functional internal teams.
• Actively participate and pitch new clients, generating sales, and identifying opportunities for account expansion.
• Build proforma models that ladder up to each of your clients’ business and keep the team and client aligned to achieve the client’s business goals.
• Lead research initiatives both from an audience development standpoint and competitive landscape.

Oversee campaign performance, budgets, and team performance.

• Oversee all aspects of campaign execution, from conception to completion, ensuring projects are delivered on time and within budget.
• Assist management with invoice development, reconciliation, and reporting to client status of financials.
• Improve overall efficiencies to reduce work hours within campaigns, create better processes, and delegate as needed.
• Track and analyze campaign performance, budget pacing, report on results, manage client deliverables, and adjust strategies as needed to maximize effectiveness and ROI.
• Build and/or oversee the development of weekly narratives, campaign briefs, marketing, and communication plans/calendars, brainstorming sessions, strategy sessions, flowcharts, POVs, etc.
• Lead, mentor, and manage account team members, providing direction, feedback, and support to achieve client and business objectives.
• Work with agency team to raise issues/points of view and develop a unified agency point-of-view for clients