Registration & Scheduling Representative I - Outpatient Clinics

Overview

Foundation Health Partners is seeking a friendly, organized, and customer-focused Registration & Scheduling Representative to serve as the first point of contact for our patients. This role is responsible for welcoming patients, coordinating appointments, completing accurate registration, and ensuring a seamless experience from scheduling through check-in. The ideal candidate possesses excellent communication skills, strong attention to detail, and a commitment to delivering exceptional customer service while supporting the efficient operation of our clinics and the overall patient experience.

 

Pay & Benefits:

• Compensation: $20 to $26.75 hourly wage based on experience and education
• Additional Pay: Shift Differential, Annual Increases, Paid Time Off
• Benefits: medical, vision, dental, 401k with employer match
• Education Benefits: FHP Tuition Assistance, Student Loan Forgiveness
• Other Benefits: Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services)
• Schedule:
  • Family Medicine
    • Full-time, 40 hours per week, 5x8 hour day shifts Monday - Friday
  • Senior Care/Internal Medicine
    • Full-time, 40 hours per week, 5x8 hour day shifts, Monday - Friday
  • Porter Heart & vascular Center
    • Full-time, 40 hours per week, 5x8 hour day shifts, Monday - Friday
  • Radiation Oncology
    • Full-time, 40 hours per week, 5x8 hour day shifts, Monday - Friday
  • Orthopedics
    • Full-time, 40 hours per week, 5x8 hour day shifts, Monday - Friday / Tuesday - Saturday
  • Allergy Clinic
    • Full-time, 40 hours per week, 4x10 hour day shifts Monday - Thursday
  • 1st Care Clinic
    • Full-time, 40 hours per week, 4x10 hour day shifts, 7 days a week

This position greets patients and families, conducts patient registration, and obtains financial reimbursement and applicable insurance information for all patients accessing service at FHP medical facilities. Reviews all account information to optimize collection efforts and system recording events. Expedites reimbursement, ensures compliance, and resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on registration materials and legal forms, such as Consent for Healthcare Services, Financial Agreement, Advance Directive, Hospital Grievance policy.

 

Responsibilities

 

Performs pre-registration/registration processes, verifies insurance coverage and obtains authorizations and notifications. Calculates patient liability according to verification of insurance benefits, collects deposits and copayments. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Obtains all necessary signatures and documentation requires by the patient's insurance plan. As assigned, conducts patient visits for bedside registration to expedite the completion of the patient registration.

Provides financial counseling to patients and their families. Explains FHP financial policies and provides information as to available resources and avenues for alternative payment arrangements. Assists patients and their families in completing financial assistance paperwork when appropriate.

Acts as a liaison between the patient, billing department, and payor to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence.

Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Works to meet the patients' needs in financial services.

Meets or exceeds productivity standards. Completes daily assignments and maintains accurate production logs and records. Identifies opportunities to improve work processes and practices good work group dynamics.

Provides a variety of patient services and financial services tasks. May be assigned to functions such as transporting patients, provide training for new staff, collecting and releases patient valuables in accordance with FHP policies, posting daily deposits, or conducting other work assignments of the Patient Financial Services team. 

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

Qualificatio