GAME AND FISH DEPARTMENT

Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

FIELD OPERATIONS DIVISION / REGION 6 / MESA, AZ BASED
7200 E. University Dr. Mesa, AZ 85207

Salary: $18.70/HR 

Grade: 15

Closing Date: 7/16/2026

CUSTOMER SERVICE REPRESENTATIVE 2
FIELD OPERATIONS DIVISION / REGION 6 / MESA, AZ BASED
FLSA – NON-EXEMPT / SALARY GRADE 15 / HOURLY RATE $18.70/HR

Are you a detail-oriented problem-solver who enjoys helping others navigate complex information? Do you take pride in delivering exceptional customer service while keeping processes accurate and compliant? If so, we invite you to bring your talents to our Mesa Regional Office as a Customer Service Representative II!

Under the direction of the Business Office Manager, you will play an essential role in supporting the public, regional office, and Arizona’s vibrant community of hunters, anglers, and boaters. This position is perfect for someone who thrives in a customer service oriented environment, enjoys investigative work, and values providing clear, professional guidance to outdoor enthusiasts. Every day, you will be a trusted resource for Arizona’s boating, hunting and fishing community—helping ensure safe, legal, and enjoyable experiences. Whether you are assisting a hunter with complex tag requirements or helping a boater ensure their vessel is compliant, you are the face of the Arizona Game and Fish Department!

Why AZGFD?
At Arizona Game and Fish, conservation is personal. Our employees are deeply connected to the landscapes and wildlife they protect. We value stewardship, teamwork, partnerships, and professional growth, and we support our staff with training and career development opportunities. If you’re ready to make a measurable impact on wildlife conservation, we encourage you to apply and become part of Arizona’s conservation mission!

The Customer Service Representative II provides essential front-facing support to the public, ensuring the seamless delivery of Department services. Primary responsibilities include the registration and inspection of watercraft to ensure compliance with Federal requirements and A.R.S. Title 5. This involves verifying legal ownership documentation, managing database entry, issuing official titles, and processing revenue through Point-of-Sale (POS) systems.In addition to maritime duties, the incumbent issues hunting and fishing licenses, special use stamps, and non-permit tags in strict accordance with A.R.S. Title 17 and Commission Rules. This role serves as a primary point of contact for the public, requiring the professional interpretation of state and federal laws, Department policies, and procedures related to wildlife management