Associate Director of Account Management - Remote

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 THIS IS A REMOTE OPPORTUNITY IN THE US. 

Spiro is hiring an Associate Director – Account Management to join our Sales team. The Associate Director – Account Management works in partnership with Sales, delivering best-in-class service. The Associate Director – Account Management is responsible for the overall planning, organizing, and monitoring of account management activities, focusing on the delegation of account assignments, and enforcing standards/procedures that result in projects being on-time, within budget, and to the client’s complete satisfaction. Also entails full cycle management of the Account Manager’s throughout the Region.

Company Overview      

This is Spiro. A strategically-led, creatively-driven, leading global experiential agency. We exist to cultivate powerful brand connections through the channel of experiential. We believe strong global communities are empowered by diversity, inclusion & belonging.   

Where data-informed creative meets advanced digital solutions, we boldly go where no experience has gone before. As Spiro•nauts, we are born storytellers & story makers; fearless dreamers of the “what if;" and pioneers of innovation in our craft. Together, we launch brands into their experiential orbit through the power of Brand Gravity.   

Learn more about who we are here!     

Responsibilities

• Structure, lead and develop Account Management staff 
• Onboarding and training with new Account Management team members. 
• Continued training and refreshers for existing staff  
• Build and write team processes as well as update SOPs, training videos for Account Management tasks 
• Serve as a member of the management team driving improvements in growth and profitability 
• Work internally and with team to resolve conflicts 
• Conduct interviews and make recommendations for new hires, consultants and replacement personnel 
• Administer annual reviews and recommend merit increases, while staying within company budget 
• Help Account Manger’s achieve annual sales targets 
• Monitor daily workloads and account assignments, providing a balance between all Account Managers 
• Monitor and approve vacation requests, sick time and expense reports 
• Ensure processes run smooth, on time and final results are executed without flaw 
• Ensure proper communication and resolve conflicts both internally and externally, resulting in smooth workflow from different departments including, Operations, Design and other Sales staff 
• Motivate Account Management staff and help facilitate projects through the workflow process 
• Work with the Estimating department to ensure client specific pricing and terms and conditions  
• Provide assistance with metrics and internal transition meetings 
• Insure Sarbanes-Oxley compliance 

Qualifications

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!  

• Minimum 10 years experience in sales support and leadership role. Must demonstrate ability to lead people and get results through others 
• Experience in employee training, mentoring and development 
• Ability to communicate sales concepts within, and outside the sales department 
• Ability to manage multiple concurrent projects 
• Excellent communications skills, demonstrated ability to reach people through highly developed verbal and oral skills 
• Solid organization skills 
• Analytical and problem-solving skills 
• Bachelor’s degree in marketing, communications or other related business preferred 

Attributes

• Driven 
• Self-directed 
• Out of the box thinker 
• Tra